| Name of the Post |
: |
Service Manager |
No. of Post |
: |
01 |
| Job Type |
: |
Full Time |
Job Level |
: |
Top Level |
| Age Range |
: |
N/A |
Gender |
: |
Male |
|
|
Job Responsibilities :
The Product Support Manager is responsible for leading the Service & Parts team for following key KRA: |
a) Service warranty and breakdown Service
b) Service business operation
c) Parts business enquiry generate
Main responsibilities
Plan, execute and control service operation by deputing manpower
Take the end-to-end accountability for machines under the respective service area
Establish a working relationship with the domains stakeholders, understanding their need for services, and managing full-servicelifecycle
Lead the execution of service delivery, either with internal or external team(s),
Assist in major incident critical situation resolution, providing input and expertise to solutions
Monitor the satisfaction of customers and keep internal support metrics, service with supplying parts as needed, to improve on the service delivery
Oversee and guide all activities of the parts and service team(s)
Establish and implement a continuous process improvement to streamline current processes; maximize service and parts team efficiency and efficacy; and promote increase of ROI
Lead to engage and coach by example
Maintain parts availability within dealership by maintaining proper inventory
Release order of Parts at proper time
Maintaining MIS of Service and Parts monthly basis
|
Academic Qualifications :
- B.Sc Engineering from any reputed university preferably ME/ EEE
|
Experience Required :
- Minimum 5-8 years of experience in managing service/product support in Construction Equipment Industries preferably Concreting Equipment and RMC business
|
Additional Job Requirements :
- Ability to work in cross-functional, virtual, and OEM teams and manage multiple demands, within and with provided resources
- Strong leadership skills, time management, decision making, independence and discipline
- Customer service approach and able to communicate at several levels
- Strong communication and Presentation Skills
- Strong Excel and Office suite command
|
| Salary range : |
- Please mention your realistic expectation; Salary will be negotiated on base of qualification and experience.
|
| Other Benefits : |
- Tour allowance as per company policy
- Mobile/ Internet bill
- Food allowance as per company policy
|
Additional information: |
Job Location:Dhaka base; extensive market coverage all over Bangladesh |
Application deadline: 16.07.2023 |
|