Tlece Bangladesh

Vacancy Announcement

Name of the Post : Call Center Manager (Quality Assurance) No. of Post : 01
Job Type : Full Time Age Limit: : At most 35 Years.

 

Background : Global Ride Inc, Japan is incorporated in Japan with a vision to establish "Walk anywhere! Work anywhere!" Currently, establish TLECE Inc. in USA and processing the registration for TLECE Bangladesh Ltd. for expanding and accelerating the business growth at global level. As a part of this initiative, TLECE Bangladesh Ltd is keen to establish a BPO & Call Center service in Bangladesh to provide service in excellence to the client base in the local and USA market. Besides that, planning to introduce a very easy and handy apps-based service for the effective solution for the employment and job placement service efficiently with brand name of TLECE

Therefore, TLECE Bangladesh Ltd. is announcing to hire the title position offering attractive compensation and benefit packages for the right candidate.

The detail of the job responsibility and requirement for the position as below:

 

Job Description:
  • KPI and quality-based supervision, monitoring the performance.
  • Support in application of TLECE Apps in recruitment & selection procedure.

 

Duties & Responsibilities:
  • Plan & Implement quality operation.
  • Understand the client's demands.
  • Lead business development initiatives and programs.
  • Design & implement orientation training program for the call center agents.
  • Trained & onboard the call center agents.
  • Pursuing channel partners in recruitment& selection using TLECE Apps.
  • Ensure compliance issues in facilities and client-side regulations.
  • Listen, Audit and analyze the call conversation/service delivery.
  • Identify the scope of improvement in HR skill and Technology setup.
  • Using CRM with analytics metrics for each & total.
  • Becoming the leader of this call center business in the future.

 

Qualifications:
  • 4 years Bachelor Degree in Business Development or IT Disciplines.
  • Relevant Trainings on Call Center Operation & Management, Digital Communication etc.
Preference:
  • O/A Level Passers, Graduate from Communication, English, Marketing or IT.
Experience:
  • 5-7 Years' experience in international Call/Contact center management & operation.
Skills:
  • Leadership, Teamwork, Negotiation and Communication, Coordination and Organization.
 
Salary range :
  • Negotiable.

Compensation and Benefit:
  • Bonus : 2 Festival Bonus (After completion of 6 months service)
  • Leave : Weekly 2 days (Friday/Saturday or Saturday/Sunday),Casual and Sick Leave as per Bangladesh Labor Law
Information: :
    Job Location : Dhaka, Bangladesh (with frequent movement to partner's offices)
    Working Hours : 08 Hours 9 AM - 6 PM or 8/9 PM - 5/6 AM (Including 1 hours Break) Depend on operation hours on client demand.
    Date of Joining : April 2023 (Expected)
    Submission Deadline : 27 March 2023 until 05:00 PM (BST)
    Interview Platform : TLECE (https://www.tlece.com/guide)
    Company Details : https://www.tlece.com/, https://www.globalride.io/en/

or

Send CV to E-mail : jobs-bd@tlece.com


HOW TO APPLY (Please ensure the submission, following the both as mentioned below)

  • Make and submit a video resume using the Link:https://app.tlece.com/link/job/679b91ad-95ac-45b0-840f-51eb8b6eb937 (click on your Android smartphone) of TLECE app.

  • Email your comprehensive profile/CV (PDF) to jobs-bd@tlece.com, and write the position name in the email subject and use your mobile number to make registration in Tlece Apps (e.g., " Call Center Manager 01XXXXXXXXX")

    • Attention: Only shortlisted candidates will be invited for interview.