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Category : Secretary / Front Desk

Job Summary

Published On : Apr 21, 2024
No. of Vacancies : 02
Job Type : Full Time
Job Level :
Age : At most 35 years
Location : Dhaka (Mohammadpur)
Salary Range:
Negotiable
Application Deadline : May 14, 2024

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Technical Customer Support Engineer

XeonBD

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No. of Vacancies

Job Description / Responsibility

XeonBD is an industry-leading IT Enabled Service and Online Infrastructure Service provider in the country, operating for the last 18+ years is looking for a Customer Support Engineer.
Provide professional and friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and a dedication to the customer service experience.
Record, track, and document online Help Desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
Troubleshoot and solve a wide range of customer support issues.
Troubleshoot and resolve problems using diagnostic utilities, software updates, drivers, and basic knowledge of the domain name system and hosting for user support.
Must be technically skilled in diagnosing, troubleshooting and resolving hardware and software problems.
System monitoring and response.
Operating system and application installation/configuration.
Research and Development.
Performing scheduled maintenance tasks.
Support the day-to-day business operations.
Preparing reports, and documentation and providing training to users.
Roaster duty (Day Shift/ Evening Shift/ Night Shift).

Educational Requirements

Additional Job Requirements

Age at most 35 years

Location

Dhaka (Mohammadpur)

Salary Range

Negotiable

Other Benefits

T/A, Mobile bill Salary Review: Yearly

Job Source

Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

Enthusiastic, team-oriented individuals interested in working in a friendly and fast-paced environment, and having the qualifications, are encouraged to submit their resumes with a cover letter to Bdjobs. Only the selected candidate's CV will be called for an interview.

Application Deadline : May 14, 2024

Company Information

Company Name: XeonBD
Address: Suite 2A, House 231, Road 06, Mohammadi Housing Limited, Mohammadpur, Dhaka- 1207

Business: An industry-leading web designing, hosting and complete web solution provider with a human touch. Maintaining owned physical data center in Bangladesh and colocation data center in the USA & EU. It is a company where professionals from both technical and functional field group together with an objective of providing appropriate business solutions.

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