Job Summary
Published On : Apr 26, 2025
No. of Vacancies : Not Specific
Job Type :
Full Time
Job Level :
Experience : 2 to 6 years
Age : 25 to 35 years
Location : Jamalpur (Jamalpur Sadar)
Salary Range:
Tk. 15000 - 20000 (Monthly)
Application Deadline : May 13, 2025
Executive - Customer Care
M.A Rashid Hospital
No. of Vacancies
Not Specific
Job Description / Responsibility
- Responsible for maintaining appropriate/decent professional behavior towards the patient/client.
- Attends to customers by answering required service questions and suggesting information about other services in the assigned area.
- Create patient ID by recording personal information and maintain customer records by updating related information.
- Resolves service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem expediting correction or adjustment; and following up to ensure resolution.
- Recommends potential services to management by collecting customer information and analyzing customer needs.
- Updates himself/herself with full awareness of all services provided on all changes and amendments on service features, procedures and processes.
- Performs billing and reconciliation activities along with documenting sources of variances and works with team members.
- Resolving outstanding aging balances for accounts, using knowledge of business systems and their relationship to contract analysis, invoicing and collection.
- Listen to the patient's queries/complaints and address the issues.
- To ensure the medical billing services of all corporate clients as per agreement and necessary coordination of receivables.
- To notify, top up, and discuss with the patient/client regarding the bill as per queries over the phone and face-to-face.
- Appointment Call Center officers aim to deal with customers inquiries on the first call. They may take a customer’s requirement, and if they cannot deal with the issue immediately, they arrange to call the customer back when they have more information, such as arranging consultation with a busy consultant. ACC officers must ensure that customers receive a satisfactory response. Although they aim to deal with calls quickly and efficiently, ACC officers should not put time saving before quality of service.
- Calls patients to reschedule appointments who did not show up; calls patients to inquire about next appointments.
Educational Requirements
- Bachelor of Business Administration (BBA) in Accounting, Masters
Experience Requirements
- 2 to 6 years
- The applicants should have experience in the following business area(s):
- Hospital, Diagnostic Centre, Clinic, Healthcare Startup
- Freshers are also encouraged to apply.
Additional Job Requirements
Location
Jamalpur (Jamalpur Sadar)
Salary Range
Tk. 15000 - 20000 (Monthly)
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : May 13, 2025
Company Information
Company Name:
M.A Rashid Hospital
Address: Sarder para, Jamalpur Sadar, Jamalpur
