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Category : Call Center / Customer care

Job Summary

Published On : Apr 26, 2025
No. of Vacancies : 10
Job Type : Full Time
Job Level :
Experience : At least 2 years
Location : Dhaka
Gender : Female
Salary Range:
Negotiable
Application Deadline : May 13, 2025

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Executive - Call Center & Customer Care

Modhumoti-Ghari Group

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No. of Vacancies

Job Description / Responsibility

Answer incoming calls related to order status, modifications, or post-order queries.
Provide accurate information about home décor products, materials and order process related any challenge
Address customer queries regarding product details (e.g., dimensions, material, color, finish) by referring to product catalogs or consulting the in-house home décor experts.
Maintain detailed records of customer interactions, including call outcomes, issues resolved, and actions taken.
Work closely with sales, logistics, warehousing, and quality assurance teams to ensure seamless order processing and timely delivery.
Maintain a high level of professionalism and customer satisfaction
Follow up on incomplete or pending orders to ensure closure
Prepare daily or weekly reports summarizing call activities, pending issues, and feedback trends
Location: Ali Bhaban 68/C jigatola post office road, Dhaka.

Educational Requirements

Bachelor/Honors, Masters

Experience Requirements

At least 2 years

Additional Job Requirements

Educational qualification is Mercy for experience purposes.
Minimum 2 years’ experience direct CALL CENTER
Excellent communication skills in English and bangla
Familiarity with home décor products or interest in the interior design space is a plus
Good typing and basic computer skills (MS Office)
Ability to multitask and work in a fast-paced environment
Positive attitude and team player

Location

Dhaka

Salary Range

Negotiable

Other Benefits

Lucrative package of Compensation: Festival Bonus: 1 month full salary for two festivals Incentive: Target and result Oriented (Monthly) Lunch: Partially Subsidized

Job Source

Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

Send your CV to the given email modhumotibd1972@gmail.com

Application Deadline : May 13, 2025

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