Job Summary
Published On : Apr 26, 2025
No. of Vacancies : 01
Job Type :
Full Time
Job Level :
Experience : At least 1 year
Age : 18 to 30 years
Location : Dhaka (Basundhara RA)
Salary Range:
Tk. 18000 - 24000 (Monthly)
Application Deadline : May 13, 2025
Customer Support Executive
Phoenix Education
No. of Vacancies
01
Job Description / Responsibility
- Role – Customer Support Executive
- Modality – Full-Time (Saturday to Thursday; 12:00 PM - 08:00 PM)
- Brief About the Role:
- As a Customer Support Executive, you will be the bridge between Our Company and our customers. Your first responsibility is ensuring our customers have a positive and smooth experience. You'll be the primary contact point for our customers, resolving their inquiries, addressing their concerns, and building positive relationships.
- Job Responsibilities:
- Talking with potential customers face-to-face and over the phone.
- Following all the instructions carefully and providing timely updates to the team lead regularly.
- Maintain strict confidentiality regarding all sensitive information related to the company, its students, and its operations.
- Address potential students and parents courteously; avoid pressure tactics or creating unrealistic expectations.
- Provide accurate and complete information about our services. Avoid misleading or deceptive sales practices.
- Update databases every day. Maintaining sales data.
- Maintain delivery responsibilities and communication with our delivery partner.
Educational Requirements
Experience Requirements
- At least 1 year
- The applicants should have experience in the following business area(s):
- Immigration and Education Consultancy Service, Direct Selling/Marketing Service Company, Supply Chain, Call Center, Coaching Center, Educational Technology (Edtech) Startup
Additional Job Requirements
- Age 18 to 30 years
- 1 year of customer service / telesales job experience in the EdTech sector is preferable.
- Strong Convincing Ability.
- Good English & Bangla typing speed.
- Excellent communication skills in English and Bangla.
- Telesales experience.
- Ability to make timely and correct decisions.
- Proficient in computer operation and internet browsing.
- Proficient in Meta Business Suite.
- Exceptional interpersonal and communication skills.
- Must agree to work according to the assigned work hours.
Location
Dhaka (Basundhara RA)
Salary Range
Tk. 18000 - 24000 (Monthly)
Other Benefits
Over time allowance
Lunch Facilities: Full Subsidize
Salary Review: Yearly
Festival Bonus: 2
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : May 13, 2025
Company Information
Company Name:
Phoenix Education
Address: A5, 5th Floor, House 262, 263, Road 1, Block B, (Opposite of Gp House), Bashundhara R/A, Dhaka 1229
Web:
https://phoenixedu.com.bd/
Business: Phoenix Education is a rising star in the country`s EdTech sector and is dedicated to being a trusted companion for students. Here at Phoenix Education, we strive to prepare our students with full armour for admission tests of NSU, BRAC and other reputable private universities.
Phoenix`s driven team is working tirelessly to make our services accessible to even more students nationwide by arranging in-person consultation hours, online blog posts, and forums. We are committed to inspiring our aspirants and adequately equipping their curious minds so they can soar toward the boundless skies of their ambitions.
