BDJOBS: Jobs site in Bangladesh | jobs in Bangladesh | Jobs In Dhaka

Category : Call Center / Customer care

Job Summary

Published On : Apr 26, 2025
No. of Vacancies : Not Specific
Job Type : Full Time
Job Level :
Experience : 2 to 3 years
Location : Dhaka (Banani, GULSHAN 1, GULSHAN 2, Kakrail, Shantinagar)
Salary Range:
Tk. 15000 - 17000 (Monthly)
Application Deadline : May 14, 2025

Shortlist this job

Share by Email

Print this job

View all jobs of this company

Report this job

Executive, Customer Care

Persona Beauty Care Ltd.

View all jobs of this company

No. of Vacancies

Not Specific

Job Description / Responsibility

JOB RESPONSIBLITIES:
Manage operations to ensure smooth and efficient functioning.
Identify customer needs, clarify information and provide solutions.
Build and maintain professional relationship with customer.
Ensure the optimum level of Customer Satisfaction through the team.
Resolve customer queries quickly and efficiently.
Respond to customer complain with a professional and positive manner to promote optimum customer satisfaction.
Refer unresolved customer grievances to designated persons for further investigation (For different case).
Report day-to-day activities to the Branch I/C.
JOB NATURE:
Full-Time (Shifting & Roster)
Shift- Morning 10 am to 6 pm and Evening: 1pm to 8.30 pm)

Educational Requirements

Bachelor/Honors, Masters
MBA or English Medium background is preferred

Experience Requirements

2 to 3 years
The applicants should have experience in the following business area(s):
Cosmetics/Toiletries/Personal Care
Freshers are also encouraged to apply.

Additional Job Requirements

Fresher’s & experienced both are encouraged to apply
For experience : minimum 2 - 3 years
ADDITIONAL CRITERIA:
Voice Quality: Should have a neutral and appropriate accent, clear voice, pleasant tone
Good listening skill: Must have abilities to understand others’ tone quite quickly
Communication Skill: Oral fluency Bangla and English, Confident tone, correct and pleasant conversation
Must have advanced situational judgment –ability to know what is needed to satisfy the customers
Technical competencies: basic computer skill-MS-Office, good typing skill.
Flexibility: One should have willingness to work both shifts and on public holidays

Location

Dhaka (Banani, GULSHAN 1, GULSHAN 2, Kakrail, Shantinagar)

Salary Range

Tk. 15000 - 17000 (Monthly)

Other Benefits

Complementary Service: Grooming Package fixed Festival Bonus: 1 month full salary for two Festival (confirmed employee) Incentive: Target and result Oriented

Job Source

Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

Interested applicants are requested to apply online. Only short listed candidates will be contacted for further information. Any type of persuasion will be treated as disqualification. We will start calling for interviews from 20 April 2025
Persona is one of the most well-known brands in Bangladesh providing premier lifestyle solutions for men, women & children.

Application Deadline : May 14, 2025

about bdjobs

job seekers

employers

for job announcement