Job Summary
Published On : Apr 26, 2025
No. of Vacancies : Not Specific
Job Type :
Full Time
Job Level :
Experience : 2 to 6 years
Age : 18 to 35 years
Location : Anywhere in Bangladesh
Salary Range:
Negotiable
Application Deadline : May 15, 2025
VIP Manager
SUPTEAM PORTUP PRIVATE LIMITED
No. of Vacancies
Not Specific
Job Description / Responsibility
- Customer Excellence: Provide exceptional service to VIP customers via various channels like chats, emails, and phone. Promptly address inquiries, resolve issues, and offer guidance.
- Personalization: Understand individual VIP customer needs and preferences. Monitor gaming activity, preferences, and bet history to deliver personalized service.
- Conflict Resolution: Handle conflicts such as service complaints or payment issues with finesse, ensuring customer satisfaction and trust rebuilding.
- Promotions: Inform VIP customers about special offers, bonuses, and promotions. Tailor individual offers for top customers.
- Feedback Collection: Gather feedback and suggestions from VIPs on service quality, site functions, new games, etc. Relay feedback to relevant departments for action.
- Cross-Department Collaboration: Coordinate with marketing, finance, and tech support teams for seamless VIP service delivery.
Educational Requirements
- Bachelor/Honors, Diploma, Masters
Experience Requirements
- 2 to 6 years
- The applicants should have experience in the following business area(s):
- Telecommunication, Call Center
Additional Job Requirements
- Age 18 to 35 years
- Proven executive experience in chat Sales and Support, preferably in Call center or BPO, having experience in Gaming industry is a plus. Minimum of 2 years in customer service roles.
- Strong skills in stress management and conflict resolution.
- Proficiency in CRM platforms (desirable).
- Eagerness for continuous self-development and skill improvement.
- Communicates fluently in Bengali and English language.
- Ability to handle unique and non-standard situations.
- High level of responsibility and decision-making skills.
- Excellent communication abilities.
- Ability to work 24/7 on flexible schedule.
- Strong attention to detail.
- Highly manageable and organized.
- Interest in long-term employment.
- Must-Haves:
- A workspace with a stable internet connection.
- A laptop or PC (OS Windows 10 or 11 ) with at least 8GB RAM, headset and web-camera.
- Access to power backup (UPS or laptop power bank) for continuity during work hours in case of power outages.
Location
Anywhere in Bangladesh
Salary Range
Negotiable
Other Benefits
Performance bonus
What We Offer: Ongoing support and guidance throughout your work. Training and development opportunities. Potential for career growth and professional advancement. Paid annual leave, sick leave, and national holidays as per the Bangladesh calendar. 5-day workweek with 2 days off; rotational shifts of 9 hours including a lunch break. Remote work format (Work from home). Salary: competitive salary + performance bonus.
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : May 15, 2025
Company Information
Company Name:
SUPTEAM PORTUP PRIVATE LIMITED
Address: 5th floor, 501 A, Geetansh Class of pearl, S L Marg Tonk Road, RK Enterprise, Durgapura, Jaipur, Jaipur, Rajasthan, 302018
