• Handle customer calls, emails, and messages about products, pricing, and service.
• Register complaints and service requests, and pass them to the service team without delay.
• Follow up until the issue is resolved and the customer is informed.
• Call customers after each service visit to collect feedback.
• Keep the customer database and call log accurate and up to date.
• Escalate complex or sensitive cases to the right person.

• Bachelor’s degree in any discipline.
• Minimum 2 years of experience in customer support, call center, or front desk work.
• Good command of Bangla and English, written and spoken.
• Computer literacy, including MS Office. Typing speed of at least 20 words per minute.
• Polite, patient, and comfortable handling upset customers.

• Salary: Negotiable, based on experience and competency