• Receive service requests from hospitals and clinics, and log each one in the service tracker.
• Schedule engineer visits and follow every job through to closure.
• Coordinate spare parts requests with the store and procurement team.
• Maintain accurate installation, warranty, and service contract records.
• Keep customers updated and escalate delays to the service manager.
• Prepare weekly service reports for management.

• Minimum bachelor’s degree in any discipline. A diploma or degree in engineering is a plus.
• Minimum 2 years of experience in service coordination, preferably with medical or technical equipment.
• Proficiency in MS Office, particularly Excel.
• Good command of written and spoken English.
• Well organized, with strong follow-up and communication skills.
• Able to stay calm and prioritize when several urgent requests come in together.

• Salary: Negotiable, based on experience and competency