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Category : General Management / Admin

Job Summary

Published On : Apr 23, 2024
No. of Vacancies : Not Specific
Job Type : Full Time
Job Level :
Age : 25 to 40 years
Location : Dhaka (Uttara Sector 3)
Gender : Male
Salary Range:
Negotiable
Application Deadline : May 15, 2024

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Asst. Manager - Customer Support & Operation

Master Air Express Co.Ltd

View all jobs of this company

No. of Vacancies

Not Specific

Job Description / Responsibility

Conversant with rules and regulations of Airlines & Customs with Express Courier & Freight Forwarding Industry.
Should have adequate knowledge and efficiency to communicate with local & foreign clients.
Communicate with local and foreign Principal / Agent’s / Business Partners.
Need to have good relationship with foreign agents, airlines and customers.
Proficient in computer applications, e.g., Microsoft Excel, Word, etc.
Receiving phone call of import & export query from customers.
Handle complex and escalated customer service issues.
You have to handle each & every client with care and sincerity.
Ensure customer satisfaction and provide professional customer support.
Identifying the service gaps and developing effective service process/ strategies.
Any other assignment given by Management.

Educational Requirements

Honors / BBA / Master’s Degree in any discipline.

Additional Job Requirements

Age 25 to 40 years
Proficient in English - Oral & Written.

Location

Dhaka (Uttara Sector 3)

Salary Range

Negotiable

Other Benefits

Mobile bill Lunch Facilities Salary Review: Yearly Festival Bonus: 2

Job Source

Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

Application Deadline : May 15, 2024

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