Job Summary
Published On : Feb 10, 2026
No. of Vacancies : 05
Job Type :
Full Time
Job Level :
Experience : At least 3 years
Age : At least 25 years
Location : Dhaka
Gender : Female
Salary Range:
Tk. 20000 - 25000
Application Deadline : Mar 9, 2026
Customer Support Executive
Datazo InfoTech
No. of Vacancies
05
Job Description / Responsibility
- Job Context
- We are currently seeking a highly competent and experienced Customer Support Executive to join our dynamic team at Datazo InfoTech, an award-winning and world-class software development company. The ideal candidate must demonstrate exceptional proficiency in spoken English, client communication, and administrative coordination across both inbound and outbound communication channels.
- Key Responsibilities
- Manage all customer-facing interactions via inbound and outbound calls, emails, and direct visits with professionalism and empathy.
- Receive, track, and resolve customer queries, service requests, and complaints with efficiency and accuracy.
- Oversee front desk operations and ensure seamless visitor/client experience, including documentation and record-keeping.
- Manage the internal communication ecosystem — including intercom, PABX, and internet systems — and uphold office security and communication protocols.
- Maintain and update customer support logs, service registers, dispatch logs, and internal databases.
- Provide proactive administrative support to enhance customer operations and internal team collaboration.
- Take ownership of operational escalations and collaborate with cross-functional teams to resolve service bottlenecks.
Educational Requirements
- Bachelor/Honors
- Bachelor’s degree or Honors (in any discipline) from a reputed Institute/University.
Experience Requirements
- At least 3 years
- The applicants should have experience in the following business area(s): Call Center, IT Enabled Service, Software Company, Telecommunication
Additional Job Requirements
- Age At least 25 years
- Minimum 3 years of experience in customer-facing roles, with a strong preference for candidates having:
- Prior work in Call Centers, IT Enabled Services, Software/Tech companies, or Telecommunication.
- International communication exposure and handling customer optimization or CRM processes.
- Preference will be given to candidates with experience in educational institutions.
- Must possess excellent English communication skills with a neutral or appropriate accent.
- Strong administrative, interpersonal, and conflict resolution skills.
- Ability to manage high-pressure environments and multitask effectively.
Location
Dhaka
Salary Range
Tk. 20000 - 25000
Other Benefits
Festival Bonus: 2 times annually (each equivalent to one month`s basic) Paid Leave: 15 days Annual, 10 days Casual, 14 days Sick Provident Fund & Gratuity Transportation Allowance (T/A), Mobile Allowance Performance Bonus & Annual Salary Review Subsidized Lunch Facility Medical Benefits: For self and immediate family Weekly Holidays: 2 days (Friday & Saturday) Modern Work Environment: Clean, inclusive, and professional workspace
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Mar 9, 2026
Company Information
Company Name:
Datazo InfoTech
Address: Laila Tower, 8 Bir Uttam Mir Shawkat Sarak, Gulshan-1, Dhaka 1212
Web:
https://www.datazoinfotech.com.bd/
Business: Datazo InfoTech is an award-winning and world-class software development company, strategically headquartered in Dhaka with robust engineering hubs in New York City. Since its inception in 2020, Datazo InfoTech has emerged as a trusted technology partner, delivering end-to-end IT services and transformative digital solutions to a global clientele. With a team of 50+ highly skilled Computer Science Engineering graduates, the company is driven by a mission to solve complex software engineering challenges with precision, innovation, and speed. Our engineers bring deep technical acumen and domain expertise to every engagement, ensuring scalable, secure, and performance-driven outcomes. We specialize in full-cycle software development, encompassing everything from product ideation and architecture to deployment, support, and continuous enhancement. Our portfolio spans 70+ successful projects, all delivered on time and within budget—a testament to our commitment to operational excellence and client satisfaction. Datazo InfoTech empowers businesses to become unicorns, secure competitive advantages, and achieve measurable ROI through technology-led innovation. Beyond software development, we offer strategic tech and business consulting to help organisations navigate the digital landscape with agility and insight. Our engineering-first culture, global delivery capabilities, and unwavering dedication to client success position Datazo InfoTech as a partner of choice for startups, enterprises, and visionary leaders ready to scale in the digital era.
