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Category : Call Center / Customer care

Job Summary

Published On : Feb 18, 2026
No. of Vacancies : 05
Job Type : Full Time
Job Level :
Experience : At least 2 years
Age : 18 to 35 years
Location : Anywhere in Bangladesh
Salary Range:
Negotiable
Application Deadline : Mar 9, 2026

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Executive Service - Customer Care (Hotline)

Tycoon Hi-Tech Park Ltd.

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No. of Vacancies

Job Description / Responsibility

Handle incoming and outgoing customer calls via the hotline in a professional and courteous manner
Provide accurate information about products, services, policies, and procedures
Resolve customer complaints, issues, and inquiries efficiently within agreed service levels
Log, track, and update customer interactions in the CRM or call management system
Escalate complex or unresolved issues to the appropriate department or supervisor
Follow up with customers to ensure resolution and customer satisfaction
Meet individual and team performance targets such as call quality, response time, and customer satisfaction (CSAT)
Maintain up-to-date knowledge of company offerings, promotions, and system changes
Adhere to company policies, scripts, quality standards, and compliance requirements
Identify recurring issues and provide feedback or suggestions for service improvement
Handle sensitive customer information with confidentiality and professionalism
Support other customer service channels (email, chat, social media) when required

Educational Requirements

Bachelor/Honors
Diploma

Experience Requirements

2 to 6 years
The applicants should have experience in the following business area(s): Call Center, Electronic Equipment/Home Appliances

Additional Job Requirements

Age 18 to 35 years
Good communication skills in Bangla (English is a plus)
BSC (EEE) and Diploma will get priority
Basic computer and smartphone knowledge
Polite, patient, and customer-friendly attitude
Previous call center or customer support experience is an advantage

Location

Anywhere in Bangladesh

Salary Range

Negotiable

Other Benefits

Provident fund,Mobile bill,T/A Salary Review: Yearly Festival Bonus: 2

Job Source

Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

Application Deadline : Mar 9, 2026

Company Information

Company Name: Tycoon Hi-Tech Park Ltd.
Address: 1296, Monipur, Begum Rokeya Shoroni, Mirpur, Dhaka-1216

Business: Tycoon Trading Corporation is a growing consumer home appliance manufacturer company in Bangladesh. Our vision is to manufacture products locally and to make Bangladesh proud of Made-in-Bangladesh level by providing latest technologies oriented and highly innovative products which are obviously better than the competitors. Our design is extremely export oriented.

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