Job Summary
Published On : Feb 18, 2026
No. of Vacancies : 06
Job Type :
Full Time
Job Level :
Experience : At least 1 years
Age : 18 to 45 years
Location : Dhaka (Nikunja)
Salary Range:
Negotiable
Application Deadline : Mar 11, 2026
Call Center Executive (English Speaking)
Zentixsofttech Private Limited
No. of Vacancies
06
Job Description / Responsibility
- Customer Service Agents (US Process – Sales & Customer Support)
- Employment Type: Full-time / Part-Time (Night Shift Preferred – US Hours)
- Probation Period: 1–2 months
- Vacancy: 6 Positions (Day/Night Shifts – US Hours) Full Time/Part Time
- About Zentixsofttech Limited:
- At Zentixsofttech, we partner with businesses to turn ideas into scalable digital solutions. As a U.S.-based technology startup, we offer software development, growth strategy, digital marketing(SEO,PPC,SMM), sales support, and customer engagement services. Our focus is on building smarter systems, empowering teams, and creating meaningful customer experiences through innovation and automation.
- Job Responsibilities
- Handle inbound and outbound calls from clients globally regarding travel bookings, airline reservations, chauffeur services, car rentals, and taxi bookings.
- Book and manage flight tickets, hotel reservations, and ground transportation services while addressing customer inquiries.
- Perform sales, upselling, and lead qualification for travel-related software, services, and packages.
- Provide professional customer support via phone, following standardized scripts and service protocols.
- Maintain accurate call records, CRM updates, and customer data related to transportation and travel services.
- Coordinate with internal teams including reservations, sales, marketing, Inbound/Outbound cold calling and technical support to ensure seamless customer experience.
- Meet daily/weekly call quality and performance targets, including booking accuracy, response time, and customer satisfaction metrics.
Educational Requirements
- A Level
- Bachelor of Business Administration (BBA)
- Minimum A‑Levels
- Bachelor’s degree preferred
- MBA or other advanced degrees is a plus
Experience Requirements
- At least 1 year
- The applicants should have experience in the following business area(s): Software Company, BPO/ Data Entry Firm, Call Center, Business-to-Business (B2B) Software and Services Startup, Transportation
- Freshers are also encouraged to apply.
Additional Job Requirements
- Age 18 to 45 years
- Min 6mo -1 year experience in international call center / BPO / telemarketing
- Experience in sales, lead generation, or appointment setting
- Experience working with CRM software and call management systems
- Proven organizational and interpersonal skills.
- Able to speak clearly and persuasively in English in positive or negative situations.
- Experience in transportation, limousine/taxi booking, or travel services is a plus
- Exceptional attention to detail and organizational skills to manage multiple tasks simultaneously
- Punctual, disciplined, and target-oriented
- Ability to work under pressure
- Team player with a positive attitude
- Required Skills
- Excellent spoken English (clear American/UK accent preferred)
- Strong communication & listening skills
- Basic computer knowledge (CRM, email, MS Office)
- Ability to handle customers professionally
- Sales mindset with confidence and persuasion skills
- Willingness to work Day/night shifts (US hours)
Location
Dhaka (Nikunja)
Salary Range
Negotiable
Other Benefits
Festival Bonus: 2
Salary Range: BDT 15,000 - 35,000 (Based on experience) Attractive fixed salary Performance-based commission & bonuses Career growth opportunity Friendly and professional work environment
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Mar 11, 2026
Company Information
Company Name:
Zentixsofttech Private Limited
Address: House No.27 Road No.2 Nikunja 2. Khilhet Dhaka
Business: About Zentixsofttech Limited: At Zentixsofttech, we partner with businesses to turn ideas into scalable digital solutions. As a U.S.-based technology startup, we offer software development, growth strategy, digital marketing(SEO,PPC,SMM), sales support, and customer engagement services. Our focus is on building smarter systems, empowering teams, and creating meaningful customer experiences through innovation and automation.
