Job Summary
Published On : Feb 19, 2026
No. of Vacancies : 02
Job Type :
Full Time
Job Level :
Experience : At least 3 years
Age : At least 25 years
Location : Dhaka (Tejgaon Industrial.
Salary Range:
Negotiable
Application Deadline : Mar 19, 2026
Trainer (Call Center- Night Shift)
iVenture Limited
No. of Vacancies
02
Job Description / Responsibility
- Training & Development
- Conduct daily training sessions for UK and US shift agents
- Train Agents on:
- Outbound calling scripts
- Appointment setting and sales techniques
- VA/back-office processes
- CRM usage and data entry
- Develop a structured onboarding program for new hires
- Conduct refresher training for existing agents
- Quality Assurance (QA)
- Monitor live and recorded calls
- Evaluate call quality using defined scorecards
- Provide individual feedback and coaching to agents
- Identify common performance gaps and address them in training
- Performance Improvement
- Work with TLs (ACCs) to improve:
- Conversion rates
- Call handling quality
- Client communication
- Support underperforming agents with focused improvement plans
- Assist in transitioning trainees into productive agents
- Process & Script Development
- Improve and refine calling scripts and VA SOPs
- Work with management to standardise workflows
- Ensure consistent messaging across campaigns
- Reporting & Coordination
- Submit daily and weekly QA and training reports
- Provide insights on team performance trends
- Highlight risks in client delivery or agent quality
- KEY PERFORMANCE INDICATORS (KPIs)
- The success of this role will be measured based on:
- Improvement in agent conversion rates
- Increase in average EPR (Earnings Per Resource)
- Improvement in call quality scores
- Reduction in client complaints/escalations
- Successful conversion of trainees to productive agents
Educational Requirements
Experience Requirements
- 3 to 6 years
- The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center
Additional Job Requirements
- Age At least 25 years
- Prior experience in BPO / call centre environment
- Experience in sales or appointment setting campaigns
- Strong spoken and written English communication skills
- Experience in training or coaching teams
- Preferred:
- Experience with US or UK campaigns
- Familiarity with CRM systems and VA/back-office work
- Experience in QA / quality monitoring
Location
Dhaka (Tejgaon Industrial.
Salary Range
Negotiable
Other Benefits
Weekly 2 holidays,Performance bonus
Lunch Facilities: Full Subsidize
Salary Review: Yearly
Festival Bonus: 2
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Mar 19, 2026
Company Information
Company Name:
iVenture Limited
Address: 40, Shahid Tajuddin Ahmed Sarani, Tejgaon I/A, Dhaka - 1208
Web:
https://iventurebd.com/
Business: I-Venture Limited is a company where excellence, quality, passion, and commitment are all rolled into one. I-Venture Limited is one of Impress Groups’ newer concerns. Impress Group, the owning group of the country’s first digital satellite television channel Channel-I, the second-largest pharmaceuticals company Incepta Pharmaceuticals Limited and many more successful concerns, is one of the leading conglomerates in Bangladesh.
