Job Summary
Published On : Mar 8, 2026
No. of Vacancies : 01
Job Type :
Full Time
Job Level :
Experience : At least 5 years
Location : Dhaka (GULSHAN 2)
Salary Range:
Negotiable
Application Deadline : Mar 28, 2026
Lead, IT Support
Gildan-G.A.B. Limited
No. of Vacancies
01
Job Description / Responsibility
- The Lead IT Support – Bangladesh is responsible for overseeing the global helpdesk team members based in Bangladesh, ensuring the consistent delivery of high-quality remote support services aligned with Gildan’s global IT standards. Additionally, this role manages all on-site IT support activities for the Bangladesh corporate office, ensuring local user support needs are met efficiently. The Lead IT Support serves as a key liaison between the local team and global IT operations, focusing on team leadership, operational excellence, and continuous service improvement.
- Lead, mentor, and manage the global helpdesk team members based in Bangladesh. Promote a high-performance culture, provide coaching, and ensure continuous development of team capabilities.
- Manage and ensure effective delivery of on-site IT support at the Bangladesh corporate office, including user support, IT asset and inventory management, and local IT project execution.
- Monitor daily operations, key performance indicators (KPIs), and team workloads to ensure timely and efficient resolution of incidents and service requests with high customer satisfaction.
- Establish and enforce IT policies, procedures, and best practices to enhance efficiency and effectiveness.
- Guide the business through IT standard processes aligning with the global standards, ensuring compliance to the local sites.
- Follow up compliance of mandatory trainings, and on-boarding training.
- Maintain control on IT equipment, and IT Inventories using the Service Desk System.
- Oversee incident and problem management processes to ensure root cause analysis, resolution, and prevention of recurring issues, both remotely and on-site.
- Actively manage user feedback, address escalations, and implement initiatives to improve service quality and user experience across supported areas.
- Continuously identifying and addressing inefficiencies in both remote support and on-site service delivery.
- This includes aligning with global IT standards while adapting to local needs, and implementing improvements to increase response time, service quality, and user satisfaction.
- Balancing team resources and workload to meet varying support demands while maintaining high service levels.
- Deciding how to allocate team members to various tasks and shifts to ensure coverage and efficiency.
- Implementing changes to support processes based on performance data and user feedback to enhance service delivery.
Educational Requirements
- Bachelor of Science (BSc) in Computer Science & Engineering
- Bachelor of Science (BSc) in Electronics and Telecommunication Engineering
Experience Requirements
- At least 5 years
- The applicants should have experience in the following business area(s): Garments, Group of Companies, Multinational Companies, Software Company, Telecommunication, Textile
Additional Job Requirements
- Experience as Service Desk, Helpdesk or Network Support.
- Experience in remote support of IT problems and escalation of incidents to other IT Areas.
- Experience in Service Desk Platforms (Service-Now or similar)
- Strong understanding of IT Networking services (Internet Services, DNS, TCP/IP, WAN LAN SERVICES).
- Good crisis management, self-control and stress management skills.
- Capacity to understand and evaluate priorities and urgencies.
- Good interpersonal and customer service skills with a desire to collaborate with others.
- An open-minded professional with a positive attitude, manner and behavior.
- Have the ability to adapt to a changing environment in a professional and impactful way.
- Work under pressure and potentially to take on the challenge of performing the job.
- Excellent written and oral skills in English.
Location
Dhaka (GULSHAN 2)
Salary Range
Negotiable
Other Benefits
Provident fund,Weekly 2 holidays
Lunch Facilities: Full Subsidize
Salary Review: Yearly
Festival Bonus: 2
Transport: Pick and Drop
Weekend: Saturday and Sunday
Office Hours:
8am - 3pm at office including one hour lunch break (work at office);
8pm - 10pm (work from home)
Insurance:
Life & Disability Insurance (Employee only)
In-Patient Treatment (Employee and Dependents)
Out-Patient Treatment (Employee and Dependents)
Service Benefit;
Earn Leave Encashment;
Leave Facilities:
Casual Leave;
Medical Leave;
Earn Leave;
Compassionate Leave;
Wedding Leave;
Paternity Leave for Male;
Maternity Leave for Female;
Pilgrimage Leave;
Other facilities will be provided as per company policy etc.
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Mar 28, 2026
Company Information
Company Name:
Gildan-G.A.B. Limited
Address: Ashulia, Palashbari, Savar, Dhaka-1349
Business: Gildan is a leading manufacturer of everyday basic apparel, with a strong portfolio of brands, including Gildan®, Hanes®, Comfort Colors®, American Apparel®, ALLPRO™, GOLDTOE®, Peds®, Bali®, Playtex®, Maidenform®, Bonds®, as well as Champion® which is under an exclusive licensing agreement for the printwear channel in the U.S. and Canada. Gildan owns and operates vertically integrated, large-scale manufacturing facilities which are primarily located in Central America, the Caribbean, North America, and Asia. Gildan operates with a strong commitment to industry-leading labour, environmental and governance practices throughout its supply chain in accordance with its comprehensive ESG program embedded in Gildan's long-term business strategy. Together with our global team of dedicated employees, Gildan is united in its vision of Making Apparel Better®. Discover the full scale of Gildan and prepare to be surprised at gildancorp.com
