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Category : Sales & Marketing

Job Summary

Published On : Mar 11, 2026
No. of Vacancies : 01
Job Type : Full Time
Job Level :
Experience : At least 5 years
Age : 35 to 40 years
Location : Dhaka
Salary Range:
Negotiable
Application Deadline : Mar 27, 2026

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Assistant Manager- Customer Relation Management (CRM)

Nadia Furniture Limited

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No. of Vacancies

Job Description / Responsibility

Ensure required service on time to customers for increasing their satisfaction along with increase company reputation.
Initiate improvement customer service by developing existing service procedures for enhancing customer satisfaction.
Attend to customer questions, complaints and facilitate satisfactory resolution as and when required.
Receive complaints from clients, resolve in accordance with company policy and management decisions as well as make the clients feel well.
Maintain long-term relationships with valued clients and bring referral customers to progress the business.
Liaison with back-office Operation Center.
Prepare the schedule of Fitter Man and monitor all the fitter`s activities.
Maintain movement report of all customer support staff & fitter.
Responsible for customer support or repair work at customer points.
Sales and marketing with the customer over the phone, send product list to the customer and check and return emails.
Communicating courteously with customers by telephone, email, letter and face to face.
Investigating and solving customers problems/requirements which may be complex or long-standing problems that have been passed on by customer service assistants.
Keeping accurate records of discussions or correspondence with customers.
Analyzing statistics or other data to determine the level of customer service your organization is providing.
Leading or supervising a team of customer service staff.

Educational Requirements

Bachelor/Honors
Masters

Experience Requirements

5 to 8 years
The applicants should have experience in the following business area(s): Furniture, Furniture Manufacturer

Additional Job Requirements

Age 35 to 40 years
Sound knowledge on sales process, payment procedure, agreement, EMI procedure.
Ability to face new technology challenges.
Able to work in adverse situations.
Must be fluent in speaking, and writing in English.
Must be very good at email writing and communication over the telephone.
Furniture Background will get preference.

Location

Dhaka

Salary Range

Negotiable

Other Benefits

Mobile bill Salary Review: Yearly Festival Bonus: 2

Job Source

Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

Application Deadline : Mar 27, 2026

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