Job Summary
Published On : Mar 14, 2026
No. of Vacancies : 01
Job Type :
Full Time
Job Level :
Experience : At least 5 years
Location : Dhaka
Salary Range:
Negotiable
Application Deadline : Mar 31, 2026
Business Operations Manager (Tours & Travel Agency)
Musafir Tours
No. of Vacancies
01
Job Description / Responsibility
- We are looking for a proactive and experienced Business Operations Manager to lead and manage the company’s overall operations efficiently to ensure smooth day-to-day operations, quality service delivery, and strategic growth,
- Job Responsibilities
- Oversee and manage daily operations across all departments including visa processing, air ticketing, tour operations, study in abroad and medical tourism to ensure smooth workflow.
- Develop and design competitive domestic and international tour packages, including itinerary planning, pricing, vendor coordination, and market-based customization.
- Ensure timely and high-quality delivery of services to clients while maintaining operational efficiency and service standards.
- Develop, implement, and continuously improve Standard Operating Procedures (SOPs) for all operational functions.
- Supervise and coordinate with departmental teams to ensure a seamless and satisfactory client experience.
- Develop and monitor Key Performance Indicators (KPIs) and prepare regular operational and performance reports for management review.
- Analyze business performance and operational processes, and recommend strategies to improve efficiency, service quality, and profitability.
- Plan and oversee budgeting, forecasting, and resource allocation for operational activities.
- Maintain strong relationships with vendors, airlines, hotels, tour partners, and other strategic stakeholders.
- Handle client complaints professionally and ensure prompt and effective resolution of operational issues.
- Collaborate with the sales and marketing team to support promotional campaigns and service development.
- Ensure compliance with travel industry regulations, visa guidelines, and company policies.
- Train, guide, and mentor team members to enhance operational efficiency and professional service standards.
- Perform any other tasks assigned by the management.
Educational Requirements
- Bachelor/Honors
- Master of Business Administration (MBA)
- MBA in Management or a related field will be an added advantage.
Experience Requirements
- At least 5 years
- The applicants should have experience in the following business area(s): Airline, Immigration and Education Consultancy Service, Immigration/Visa Processing, Tour Operator, Travel Agent
Additional Job Requirements
- Ability to process visas for Asian, Middle Eastern, Schengen, USA, and Canada destinations will be considered an added advantage.
- Knowledge of social media management and online marketing will be considered an added advantage.
- Experience in handling both individual and corporate clients.
- Excellent leadership, organizational, and problem-solving skills.
- Strong communication skills in both Bangla and English.
- Proficiency in using travel industry related software is preferred.
- Ability to handle multiple priorities and work under pressure.
- Customer-oriented with a commitment to quality service.
Location
Dhaka
Salary Range
Negotiable
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Mar 31, 2026
Company Information
Company Name:
Musafir Tours
Address: Naznin Mansion, House: 1037, Road 09, Avenue 09, DOHS, Mirpur, Dhaka 1216.
