Job Summary
Published On : Mar 15, 2026
No. of Vacancies : 01
Job Type :
Full Time
Job Level :
Age : At most 35 years
Location : Dhaka (Shyamoli)
Salary Range:
Negotiable
Application Deadline : Mar 31, 2026
Officer / Executive - Customer Care
Bangladesh Specialized Hospital PLC
No. of Vacancies
01
Job Description / Responsibility
- Job Summary :
- The Officer / Executive – Customer Care at Bangladesh Specialized Hospital serves as the first point of contact for patients and visitors, acting as a key representative of the hospital`s commitment to quality service. This role is crucial for ensuring seamless coordination between patients, consultants, and internal departments—from appointment scheduling to post-consultation support. The Officer fosters a welcoming environment, assists with patient navigation, provides accurate information, and helps ensure efficient service delivery while maintaining hospital protocols and patient confidentiality.
- Key Duties & Responsibilities
- 1. Patient Coordination
- Greet patients and guests with professionalism and courtesy.
- Manage appointments (both pre-booked and walk-ins) and guide patients through the consultation process after payment completion.
- Keep consultants informed about patient arrivals and status updates.
- 2. Pre‑Consultation Assistance
- Guide patients on pre-consultation steps, including investigations, medications, and follow-up visits.
- Provide up-to-date information on consultant schedules, visiting hours, tariffs, and proce
- dural requirements.
- 3. Appointment & Reporting Management
- Schedule, reschedule, or cancel appointments using the centralized hospital management system.
- Assist patients in collecting medical reports and arranging follow-up consultations.
- 4. Exceptional Case Handling
- Manage unexpected or urgent patient cases with empathy and efficiency.
- Coordinate with consultants to accommodate critical situations while maintaining service quality and patient dignity.
- 5. Additional Duties
- Stay updated on hospital facilities, service offerings, and pricing changes.
- Perform other tasks or responsibilities as assigned by departmental leadership in alignment with operational needs.
Educational Requirements
- Master of Business Administration (MBA)
- Masters
- Masters degree in any discipline
Additional Job Requirements
- Age At most 35 years
- Experience: Minimum 2 (for Officer) /3 (Executive) years of experience in customer service, preferably in hospitals, diagnostic centers, or clinical environments.
- Shift Flexibility: Must be willing to work in evening and night shifts as per hospital requirements.
- Technical Proficiency: Competent in using computers and hospital front desk software or appointment systems.
- Communication Skills: Strong interpersonal skills; ability to communicate effectively in both Bengali and English.
- We’re open to hiring freshers with the right attitude and skills.
- Personal Attributes:
- Polite, patient, and professional demeanor
- Team-oriented mindset
- Ability to handle sensitive information with discretion
- Service-focused attitude under pressure
Location
Dhaka (Shyamoli)
Salary Range
Negotiable
Other Benefits
Provident fund
Lunch Facilities: Partially Subsidize
Salary Review: Yearly
Festival Bonus: 2
Gratuity
Health Benefit
Earn Leave Encashment &
Profit Incentive
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Mar 31, 2026
Company Information
Company Name:
Bangladesh Specialized Hospital PLC
Address: 21, Shyamoli, Mirpur Road, Dhaka-1207
Web:
https://bdspecializedhospital.com/
Business: BSH has all the characteristics of a world-class hospital with wide range of services and specialists, equipments and technology, ambience and service quality. The hospital is a showcase of synergy of medical technology and advances in ICT Division through paperless medical records. The skilled nurses, technologists and administrators of Bangladesh Specialized Hospital, aided by state-of-the-art equipments, provide a congenial infrastructure for the medical professionals in providing healthcare of international standards.
