Category : Call Center / Customer care
Job Summary
Published On : Mar 16, 2026
No. of Vacancies : 10
Job Type : Full Time
Job Level :
Experience : At least 1 year
Age : 22 to 30 years
Location : Dhaka
Salary Range:
Tk. 18000 - 20000
Application Deadline : Apr 11, 2026
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Executive, Call Center
vivo Bangladesh (Head Office)
View all jobs of this company
No. of Vacancies
10
Job Description / Responsibility
  • Respond to customers` inquiries on our Facebook, Webchat, Hotline, email, and social media platforms on a regular basis.
  • Note down the customer`s problems/product appearances/major complaints and provide quality feedback issues through the CRM (Customer Relationship Management) system.
  • Identify customers` needs, clarify information, and provide solutions and/or alternatives.
  • Quick response to customer inquiries and requests.
  • Communicate with customers in an informative manner, in keeping with the brand`s voice and tone. Respond to customer inquiries on our Facebook and social media platforms on a regular basis in English.
  • Keep records of all conversations in the database in a comprehensive way.
  • Manage large amounts of inbound and outbound foreign calls in a timely manner.
  • Prepare & submit a daily report in English on incoming and outgoing calls.
  • Deliver extraordinary customer care by responding to questions concerning customer concerns
  • Consult with Customers while they share their handset problems through the vivo Feedback APP and provide a proper solution
  • Other works from Manager or Supervisor
  • Survey on selected handset models and provide the report as per the requirements from the factory
  • Suggesting solutions to customers` problems/product appearances/major complaints and providing quality feedback issues through the CRM (Customer Relationship Management) system.
  • Submit the Customer feedback report to the China Headquarters through an online English questionnaire.

Educational Requirements
  • Bachelor/Honors
Experience Requirements
  • 1 to 2 years
  • Freshers are also encouraged to apply.

Additional Job Requirements
  • Age 22 to 30 years

Location
Dhaka
Salary Range
Tk. 18000 - 20000
Job Source
Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

Application Deadline : Apr 11, 2026
Company Information
Company Name: vivo Bangladesh (Head Office)
Address: Dhaka

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