BDJOBS: Jobs site in Bangladesh | jobs in Bangladesh | Jobs In Dhaka

Category : Call Center / Customer care

Job Summary

Published On : Mar 16, 2026
No. of Vacancies : 02
Job Type : Full Time
Job Level :
Experience : At least 1 year
Age : 18 to 28 years
Location : Dhaka
Salary Range:
Tk. 12000 - 24000
Application Deadline : Mar 27, 2026

Shortlist this job

Share by Email

Print this job

View all jobs of this company

Report this job

Call Center / Customer Support Executive

Internet @ Home Limited

View all jobs of this company

No. of Vacancies

Job Description / Responsibility

Client Relationship Management
Serve as the primary point of contact for clients, ensuring a professional and empathetic service experience.
Proactively follow up with customers to ensure satisfaction after a technical issue has been resolved.
Maintain an accurate database of client history and recurring concerns to improve long-term retention.
Issue Diagnosis & Escalation
Perform initial screening of client complaints to identify the nature and urgency of the problem.
Efficiently bridge the gap between the client and the technical department by translating client issues into actionable support tickets.
Monitor the status of pending "shifted" tickets to ensure the Support Team meets the SLA (Service Level Agreement) timelines.
Communication & Reporting
Keep clients informed regarding the progress of their technical tickets and estimated resolution times.
Manage high-pressure situations by de-escalating frustrated clients through clear and transparent communication.
Provide daily reports to management on common client pain points and the efficiency of the support hand-off process.
Key Requirements
Communication: Exceptional verbal and written communication skills.
Problem Solving: Ability to quickly categorize issues and route them to the correct department.
Reliability: Strong organizational skills to manage multiple open tickets simultaneously.

Educational Requirements

Bachelor of Science (BSc) in Computer Science & Engineering
Diploma in Computer
Bachelor of Arts (BA)
Bachelor of Business Administration (BBA)

Experience Requirements

1 to 3 years
The applicants should have experience in the following business area(s): ISP, IT Enabled Service, Software Company
Freshers are also encouraged to apply.

Additional Job Requirements

Age 18 to 28 years

Location

Dhaka

Salary Range

Tk. 12000 - 24000

Other Benefits

Mobile bill,Performance bonus Lunch Facilities: Partially Subsidize Salary Review: Yearly Festival Bonus: 1

Job Source

Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

Application Deadline : Mar 27, 2026

about bdjobs

job seekers

employers

for job announcement