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Category : Call Center / Customer care

Job Summary

Published On : Mar 16, 2026
No. of Vacancies : 02
Job Type : Full Time
Job Level :
Experience : At least 1 year
Age : 22 to 35 years
Location : Dhaka
Gender : Female
Salary Range:
Negotiable
Application Deadline : Apr 9, 2026

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Officer / Sr. Officer - Call Center

Panna Group

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No. of Vacancies

Job Description / Responsibility

Receive and handle inbound and outbound customer calls related to battery service, complaints, and inquiries.
Register customer complaints in the service management system and generate service tickets.
Coordinate with service technicians and service centers for timely service support.
Provide customers with basic troubleshooting guidance over the phone when possible.
Follow up with customers to ensure service completion and satisfaction.
Maintain proper records of service requests, warranty claims, and call logs.
Communicate with sales and technical teams regarding service issues and customer feedback.
Ensure quick resolution of complaints within the company service policy.
Prepare daily / weekly / monthly service reports for management.
Monitor service response time and maintain service quality standards.
Handle escalated customer issues professionally.

Educational Requirements

Bachelor/Honors
Bachelor’s degree in Business Administration / Marketing / Engineering / Management or relevant field.

Experience Requirements

At least 1 year
The applicants should have experience in the following business area(s): Automobile, Battery, Storage cell, Electronic Equipment/Home Appliances, Garments, Manufacturing (Light Engineering and Heavy Industry)

Additional Job Requirements

Age 22 to 35 years
Only Female
Strong customer service mindset.
Good telephone etiquette is must.
Ability to manage high call volume.
Team player with good interpersonal skills.
Good communication skills in Bangla.
Customer complaint handling ability
Basic technical understanding of automotive or battery products will be added advantage.
Proficiency in MS Office and CRM software is must.
Problem-solving and coordination skills
Ability to work under pressure

Location

Dhaka

Salary Range

Negotiable

Other Benefits

Provident fund,Mobile bill Lunch Facilities: Partially Subsidize Festival Bonus: 2 Others as per company policy.

Job Source

Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

Application Deadline : Apr 9, 2026

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