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Category : Call Center / Customer care

Job Summary

Published On : Mar 16, 2026
Job Type : Full Time
Job Level :
Experience : At least 1 year
Age : At least 20 years
Location : Anywhere in Bangladesh
Salary Range:
Negotiable
Application Deadline : Mar 31, 2026

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Call Centre Executive

Rowson

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Job Description / Responsibility

Job Context
As an Executive – Sales & Customer Experience, you will be responsible for handling customer queries, managing online and offline sales, providing support through calls and messages, and ensuring a smooth end-to-end customer journey. This role requires strong communication skills, patience, and prior experience in ecommerce, telesales, or call center operations.
Key Responsibilities
Communicating with customers via phone, social media, and other platforms regarding products, orders, and services
Providing accurate product information and building trust with customers to drive sales
Managing online orders, confirming deliveries, and coordinating with the operations team
Handling complaints and queries professionally, ensuring high levels of customer satisfaction
Maintaining customer records, sales logs, and follow-up lists
Achieving individual and team sales targets
Ensuring excellent after-sales support and build long-term customer relationships
Continuously gather customer feedback to improve service quality

Educational Requirements

Bachelor/Honors

Experience Requirements

At least 1 year
The applicants should have experience in the following business area(s): E-commerce
Freshers are also encouraged to apply.

Additional Job Requirements

Age At least 20 years
The applicants should have experience in the following business area(s): Boutique/ Fashion, Call Center, Healthcare/Lifestyle product, Manufacturing (FMCG), Multinational Companies, Super store
Experience in ecommerce, telesales, customer support, or call center is required
Strong communication skills in Bangla
Ability to handle multiple tasks in a fast-paced environment
Patience, problem-solving attitude, and customer-oriented mindset
Basic computer knowledge (MS Office, email, ecommerce platforms)

Location

Anywhere in Bangladesh

Salary Range

Negotiable

Job Source

Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

Application Deadline : Mar 31, 2026

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