Job Summary
Published On : Mar 16, 2026
No. of Vacancies : 02
Job Type :
Full Time
Job Level :
Experience : At least 2 years
Location : Dhaka (Shyamoli)
Salary Range:
Negotiable
Application Deadline : Mar 31, 2026
Officer - Call Centre
Bangladesh Specialized Hospital PLC
No. of Vacancies
02
Job Description / Responsibility
- Job Context:
- The Call Centre Officer at Bangladesh Specialized Hospital Ltd. (BSH) is responsible for handling inbound and outbound calls, addressing patient inquiries, and resolving issues related to hospital services. This role involves maintaining accurate records of conversations, scheduling appointments, and ensuring high-quality service delivery. The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and the ability to maintain professionalism and adhere to telephone etiquette at all times.
- Job Responsibilities:-
- Schedule patient appointments and ensure proper coordination.
- Answer calls promptly, with a polite and professional demeanor.
- Collect and accurately enter demographic information (address, phone number, etc.).
- Review appointment details with the caller (date, time, location, and provider).
- Respond to patient inquiries and provide relevant information, ensuring a patient-focused approach.
- Make reminder calls and reschedule appointments as needed.
- Perform other duties as reasonably assigned by the supervisor or manager.
Educational Requirements
- Masters
- Masters degree in any discipline
- Master Degree in any discipline with two(02) experience in relevant area
Experience Requirements
- At least 2 years
- The applicants should have experience in the following business area(s): Call Center
Additional Job Requirements
- At least 2 years experience in related field.
- The applicants should have experience in the following business area(s): Hospital, Research Organization, Diagnostic Centre, Clinic
- Computer Literacy: MS Office (Word/Excel/Power point).
- Ability to handle confidential and sensitive information.
- Ability to communicate effectively on the telephone
Location
Dhaka (Shyamoli)
Salary Range
Negotiable
Other Benefits
Provident fund
Lunch Facilities: Partially Subsidize
Salary Review: Yearly
Festival Bonus: 2
Gratuity
Earned Leave Encashment
Health Benefit and
Profit Incentive
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Mar 31, 2026
Company Information
Company Name:
Bangladesh Specialized Hospital PLC
Address: 21, Shyamoli, Mirpur Road, Dhaka-1207
Web:
https://bdspecializedhospital.com/
Business: BSH has all the characteristics of a world-class hospital with wide range of services and specialists, equipments and technology, ambience and service quality. The hospital is a showcase of synergy of medical technology and advances in ICT Division through paperless medical records. The skilled nurses, technologists and administrators of Bangladesh Specialized Hospital, aided by state-of-the-art equipments, provide a congenial infrastructure for the medical professionals in providing healthcare of international standards.
