BDJOBS: Jobs site in Bangladesh | jobs in Bangladesh | Jobs In Dhaka

Category : Data Entry / Operator / BPO

Job Summary

Published On : Mar 19, 2026
No. of Vacancies : 01
Job Type : Full Time
Job Level :
Experience : At least 5 years
Location : Dhaka
Salary Range:
Negotiable
Application Deadline : Apr 16, 2026

Shortlist this job

Share by Email

Print this job

View all jobs of this company

Report this job

In Charge - Call Centre

United Healthcare Services Limited

View all jobs of this company

No. of Vacancies

Job Description / Responsibility

Supervise daily call centre operations, including inbound and outbound calls.
Ensure timely and accurate handling of patient queries, appointment bookings, service information, and follow-ups.
Monitor call volume trends and allocate manpower accordingly.
Prepare duty rosters, manage attendance, and ensure adequate staffing coverage.
Handle complex complaints and ensure proper documentation and closure.
Coordinate with OPD, IPD, Billing, Emergency, Diagnostic, and other departments for seamless patient service.
Prepare daily, weekly, and monthly performance reports (call volume, response time, complaints, resolution rate, etc.).
Ensure effective use of call centre software, CRM systems, and hospital information systems.
Monitor call recording systems and ensure data accuracy.

Educational Requirements

Bachelor/Honors

Experience Requirements

At least 5 years
The applicants should have experience in the following business area(s): Call Center, Hospital

Additional Job Requirements

Minimum 5–7 years of experience in call centre / customer service operations.
At least 2 years in a supervisory or team lead role, preferably in a hospital or healthcare setting.

Location

Dhaka

Salary Range

Negotiable

Other Benefits

Lunch Facilities: Partially Subsidize Festival Bonus: 2 Medical Benefits for self & family

Job Source

Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

Application Deadline : Apr 16, 2026

about bdjobs

job seekers

employers

for job announcement