Job Summary
Published On : Jun 7, 2026
No. of Vacancies : 01
Job Type :
Full Time
Job Level :
Experience : At least 3 years
Location : Gazipur (Gazipur Sadar)
Salary Range:
Negotiable
Application Deadline : Jul 7, 2026
Senior Officer - Customer Service
TWOSUNS Bangladesh Limited
No. of Vacancies
01
Job Description / Responsibility
- Managed buyer accounts and maintained strong customer relationships to ensure high levels of customer satisfaction.
- Coordinated daily order processing, Proforma Invoice (PI) management, and delivery schedule updates.
- Monitored order-wise production progress and ensured timely execution and delivery.
- Followed up on payment collections through FDD, TT, LC, and Cash payment methods.
- Coordinated bank maturity and customer acceptance processes to ensure smooth transaction completion.
- Executed and monitored overseas shipment activities in compliance with customer requirements.
- Prepared and submitted daily and weekly reports to management and buyers.
- Maintained finished goods inventory records and monitored stock availability.
- Followed up on new product development activities and coordinated with relevant departments.
- Managed and maintained customer, sales, and operational data within the ERP system.
Educational Requirements
- Bachelor/Honors
- Preferred: Prior experience in a customer service role, ideally within a product-based or service-based company.
Experience Requirements
Additional Job Requirements
- Gender: Both are eligible to apply.
- Technical Skills: Proficiency in MS Office (Excel, Word, PowerPoint) & ERP System.
- Communication Skills: Excellent verbal and written communication skills in both Bengali and English.
- Customer-Centric: Strong ability to understand customer needs and deliver exceptional service.
- Problem-Solving: Analytical mindset with the ability to resolve customer issues effectively.
- Time Management: Capable of multitasking and meeting deadlines in a fast-paced environment.
- Teamwork: Ability to work collaboratively with different teams, while also being capable of working independently.
- Adaptability: Flexible in adjusting to changing customer demands, processes, and company policies.
- Attention to Detail: Strong focus on ensuring accurate documentation and follow-ups on customer issues.
- Multitasking: Ability to manage communication through various channels (phone, email, live chat) effectively.
Location
Gazipur (Gazipur Sadar)
Salary Range
Negotiable
Other Benefits
Fully subsidized in-house lunch facility.
Mobile bill allowance.
Comprehensive group insurance coverage, including GL, IPD, and OPD (Including Dependents) benefits.
Two festival bonuses per year.
Competitive annual salary review and increment.
Earned leave encashment facility.
All government-declared public holidays.
Paternity leave benefits.
Attendance reward for maintaining excellent attendance and minimal leave utilization.
Employee engagement initiatives, cultural events, and recreational activities.
Friendly and professional work environment.
Additional benefits as per company policy.
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Jul 7, 2026
Company Information
Company Name:
TWOSUNS Bangladesh Limited
Address: Holding No. A#07, WARD- 16, Paler Para, Chandona, Bason; Gazipur Sadar PS; Gazipur-1704, Bangladesh
Web:
https://www.twosuns.hk/
