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Category : Call Center / Customer care

Job Summary

Published On : Jun 8, 2026
No. of Vacancies : 04
Job Type : Full Time
Job Level :
Experience : At least 1 year
Location : Dhaka (Banani, Basundhara
Gender : Male
Salary Range:
Negotiable
Application Deadline : Jul 7, 2026

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Executive / Jr. Executive - Customer Support

Next Online Ltd.

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No. of Vacancies

Job Description / Responsibility

Attend customer complaints and queries through phone and other communication channels in a timely and professional manner.
Configure and maintain routers and access points (e.g., Mikrotik, Netgear, TP-Link, Belkin, Linksys).
Provide remote and on-site technical support to clients both within and outside Dhaka.
Monitor network systems using network monitoring tools and take immediate action in case of alerts or faults.
Diagnose and troubleshoot hardware, software and network-related issues efficiently.
Perform installation, configuration and deployment of various network solutions and services at client premises.
Log, track, follow up and update customer complaints, system faults and incidents in the ticketing system.
Provide technical support to both clients and internal teams.
Ensure proper documentation of issues, solutions and processes.
Work on a 24/7 shift basis as per duty roster.

Educational Requirements

Diploma in Engineering
Bachelor of Science (BSc)

Experience Requirements

At most 1 year
The applicants should have experience in the following business area(s): ISP
Freshers are also encouraged to apply.

Additional Job Requirements

Only Male
Ability to work in a 24/7 shift environment and handle pressure situations.
Excellent troubleshooting and analytical skills.
Good communication and customer handling skills.
Ability to work independently as well as in a team.
Willingness to learn new technologies and adapt quicklyBasic documentation and reporting skills

Location

Dhaka (Banani, Basundhara

Salary Range

Negotiable

Other Benefits

T/A,Mobile bill Salary Review: Yearly Festival Bonus: 2

Job Source

Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

Application Deadline : Jul 7, 2026

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