Job Summary
Published On : Jun 11, 2026
No. of Vacancies : 01
Job Type :
Full Time
Job Level :
Experience : At least 4 years
Location : Dhaka (Ashulia)
Salary Range:
Negotiable
Application Deadline : Jun 30, 2026
After-Sales Service & Spare Parts Manager
Edison Technologies
No. of Vacancies
01
Job Description / Responsibility
- 1. Spare Parts Inventory & Supply Chain Management
- Demand Planning: Forecast and plan spare parts requirements based on vehicle sales data, historical failure rates, and seasonal trends to prevent stockouts or over-stocking.
- Dual-Layer Availability: Establish and maintain optimal stock levels (Safety Stock) at both the Central Warehouse and individual Showroom/Service Centers to guarantee rapid repair turnaround times.
- Inventory Audits: Implement systematic warehouse management protocols, including regular cycle counts and annual physical inventory audits, to ensure zero discrepancy in parts data.
- Inbound Logistics: Coordinate with international and local supply chains to ensure the timely import and distribution of spare-parts.
- 2. Warranty & Non-Warranty Claims Management
- Policy Enforcement: Develop, update, and implement a transparent claim policy for both standard warranty coverage and paid (non-warranty) repairs.
- Claim Verification: Review technical diagnostic reports submitted by service technicians to validate warranty eligibility, ensuring authentic part failures are covered while protecting the company from fraudulent claims.
- Principal Liason: Manage technical and financial reconciliations with the manufacturing plant regarding defective parts replacement and labor cost recovery under global warranty policies.
- 3. Pricing, Commercial Sales & Revenue Management
- Strategic Pricing: Develop localized pricing matrices for spare parts and workshop labor that balance healthy gross margins with competitive market pricing.
- B2B & B2C Sales Growth: Drive commercial revenue by establishing a sales network for parts to third-party workshops, corporate fleets, and retail customers.
- Deadstock Mitigation: Identify slow-moving or obsolete inventory early and design promotional strategies or liquidation plans to recover capital.
- 4. Technical Operations & Customer Satisfaction (CSAT)
- SLA Enforcement: Monitor Workshop Service Level Agreements (SLAs), aiming to minimize vehicle downtime and optimize First Time Right (FTR) repair rates.
- Team Leadership: Supervise, mentor, and evaluate the performance of service advisors, parts officers, and EV technicians across the network.
- Escalation Desk: Serve as the final point of escalation for complex customer disputes, ensuring resolutions are handled professionally to protect brand loyalty.
Educational Requirements
Experience Requirements
- 4 to 8 years
- The applicants should have experience in the following business area(s): Group of Companies, Automobile
Additional Job Requirements
- EV Technical Understanding: Conversant with the mechanics of electric two-wheelers, specifically Battery, Controller, Motor, battery management systems (BMS), converters, etc.
- Analytical Skillset: Ability to calculate complex inventory parameters like inventory turnover ratios, lead times, and economic order quantities.
- Communication: Exceptional negotiation skills to handle parts dealers, principal suppliers, and sensitive customer escalations.
Location
Dhaka (Ashulia)
Salary Range
Negotiable
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Jun 30, 2026
Company Information
Company Name:
Edison Technologies
