Job Summary
Published On : Jun 21, 2026
No. of Vacancies : 01
Job Type :
Full Time
Job Level :
Experience : At least 5 years
Location : Dhaka
Gender : Male
Salary Range:
Negotiable
Application Deadline : Jul 8, 2026
Senior Manager - Network Operations & Support
Bengal Broadband Limited
No. of Vacancies
01
Job Description / Responsibility
- Job Context
- Bengal Broadband Limited is seeking a dynamic, technically proficient, and leadership-driven Senior Manager - Network Operations & Support. This is a key role that bridges high-level network engineering with world-class subscriber support. The successful candidate will have ultimate ownership of our network’s live performance (uptime, routing, capacity) and the end-to-end quality of service experienced by our subscribers through 24/7 NOC operations, technical support, and field operations.
- Job Responsibilities
- NOC & Support Operations Leadership
- 24/7 NOC Governance: Oversee round-the-clock shift-based NOC operations. Enforce strict shift handover disciplines, escalation matrices, and alert threshold tuning.
- Major Incident Command: Function as the incident commander for all P1 and P2 faults. Coordinate cross-functionally with Infrastructure, IT/Systems, and Field teams to restore service within SLA targets, while providing real-time updates to the CTO.
- Team & Field Care: Direct L1/L2 technical support staff and field technicians. Optimize dispatch scheduling, territory coverage, first-visit resolution rates, and spare parts inventory management.
- SLA & Root Cause Analysis:
- Own customer-facing metrics (MTTD, MTTR, CSAT). Conduct rigorous post-incident reviews for all major faults, implementing permanent corrective actions to lower overall ticket volumes.
- Tooling Ownership: Maintain and optimize the monitoring stack and helpdesk ticketing system configurations.
- Network Operations & Infrastructure Management
- Network Availability Ownership: Guarantee maximum uptime across backbone, distribution, and last-mile layers, strictly targeting a 99.5%+ monthly availability threshold. Own all network-level incident responses.
- Upstream & Peering Management: Strategically manage peering sessions and transit bandwidth procurement from national and international carriers, including BTCL, NTTNs, IIGs, and NIX providers.
- Capacity Planning & Optimization: Proactively monitor utilization across all links and PoPs. Forecast saturation 60–90 days ahead to initiate upgrade protocols before any performance degradation impacts subscribers.
- Traffic & Route Optimization: Continuously analyze and refine traffic paths to achieve optimal performance and maximum cost efficiency across the network.
- Change & Vendor Management: Plan, coordinate, and execute critical network maintenance windows with zero-to-minimum subscriber impact. Manage relationships and enforce strict SLAs with equipment vendors (MikroTik, Huawei, Cisco, Juniper, ZTE) and bandwidth providers.
- Documentation: Ensure flawless maintenance of IP address plans, network topology diagrams, routing policies, and up-to-date PoP inventories.
Educational Requirements
- Bachelor of Science (BSc) in Computer Science & Engineering, Electrical & Electronic Engineering, Telecommunication
- Professional certifications: CCNA, CCNP, MikroTik MTCNA / MTCRE, or equivalent.
- Working knowledge of FreeRADIUS and subscriber authentication systems.
- Understanding of ISP-level network security, DDoS mitigation, and firewall policies.
- Preferred Qualifications·
Experience Requirements
- 5 to 10 years
- The applicants should have experience in the following business area(s): ISP, Telecommunication
Additional Job Requirements
- Only Male
- Must be capable of a Nationwide ISP Individually to Lead.
- Experience Requirements
- Minimum 5 years of experience in ISP or Telecom network operations.
- At least 2 years of experience in a team lead, supervisory, or managerial capacity.
- Core Competencies:
- Advanced Routing & Switching: Hands-on expertise with BGP, OSPF, and MPLS. Must be fully capable of diagnosing and resolving complex routing issues independently.
- GPON Architecture: Solid working knowledge of GPON architecture, including OLT, ONU/ONT, splitter design, and optical signal budget calculations.
- Platform Mastery: Strong proficiency in MikroTik Router OS configuration and troubleshooting is mandatory. Practical experience with monitoring platforms.
- Crisis Management: Proven track record of running bridge calls and managing major network incidents under heavy pressure.
- Communication Skills: Exceptional verbal and written communication in both Bengali and English.
- Ability to translate technical network faults into clear business language for senior leadership.
Location
Dhaka
Salary Range
Negotiable
Other Benefits
·As per company policy.
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Jul 8, 2026
Company Information
Company Name:
Bengal Broadband Limited
Address: Awal Center,34 kamal Ataturk Avenue. Level-3, Banani. Dhaka-1213
