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Category : Data Entry / Operator / BPO

Job Summary

Published On : Jun 30, 2026
No. of Vacancies : 01
Job Type : Full Time
Job Level :
Experience : At least 3 years
Age : 25 to 30 years
Location : Anywhere in Bangladesh
Salary Range:
Negotiable
Application Deadline : Jul 15, 2026

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Customer Service Manager

Youth Net Software & Technologies Ltd

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No. of Vacancies

Job Description / Responsibility

We are seeking a strategic and results-driven Customer Service Manager to oversee and scale our international jewelry brand's presence on Etsy. The ideal candidate will manage a dedicated team, optimize store SEO, handle global customer relations, and ensure smooth order fulfillment to deliver a premium luxury shopping experience.
Key Responsibilities
Headquarter Standard Adoption : Thoroughly understand the customer service standards, customer experience requirements, platform rules, and business objectives established by the Hangzhou, China headquarters;
Local Transformation: Translate headquarters standards into local team SOPs, operation checklists, training content, narrative templates, and quality inspection standards; Provide Localization explanations for complex standards to ensure that Bangladeshi customer service understands "why it should be done this way" and "how to do it specifically".
Team Leadership: - Conduct daily management of the Bangladesh CS team, including shift scheduling, attendance management, task assignment, discipline management, and performance follow-up;- Establish a team atmosphere with high standards, strict requirements, and strong implementation. Timely correct the personnel who fail to implement service standards properly. Provide coaching, warnings, or recommendations for dismissal to employees who repeatedly make mistakes, have long-term low performance, or lack a sense of responsibility.
Maintain Communication: Regularly ensure maintain communication with local CEO & Hangzhou headquarter.

Educational Requirements

Bachelor/Honors

Experience Requirements

At least 3 years
The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Business-to-Business (B2B) Software and Services Startup, Call Center, Supply Chain, Wholesale

Additional Job Requirements

Age 25 to 30 years

Location

Anywhere in Bangladesh

Salary Range

Negotiable

Other Benefits

T/A,Over time allowance,Insurance,Mobile bill Festival Bonus: 2

Job Source

Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

Application Deadline : Jul 15, 2026

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