Job Summary
Published On : Jul 1, 2026
No. of Vacancies : 05
Job Type :
Full Time
Job Level :
Experience : At least 5 years
Age : 25 to 35 years
Location : Dhaka
Salary Range:
Negotiable
Application Deadline : Jul 22, 2026
Call Center Executive / Customer Service Executive
Apon Healthcare Ltd.
No. of Vacancies
05
Job Description / Responsibility
- Job Summary
- We are looking for an experienced and professional Call Center Executive for our diagnostic center who can establish excellent communication with patients. The selected candidate will be responsible for providing information regarding various tests over the phone, booking doctor appointments, and resolving any complaints or issues with the utmost empathy and patience.
- Job Responsibilities
- Inbound Call Management: Receive patient calls and provide accurate information regarding various pathology and radiology tests, health checkup packages, and doctor chamber schedules available at the diagnostic center.
- Appointment Booking: Accurately book serials or appointments for specific doctors or tests according to patient needs and maintain the schedules.
- Providing Test Guidelines: Guide patients in advance regarding the necessary preparations for specific tests (e.g., instructing them to arrive on an empty stomach for an ultrasound or certain blood tests).
- Complaints Handling: Listen attentively and patiently to any complaints from patients or their relatives regarding delays in report delivery, billing misunderstandings, or service quality, and communicate with the relevant departments to resolve them promptly.
- Report Updates: Inform patients via phone call or SMS once their medical reports are ready, and forward the reports via email or WhatsApp if necessary.
- Inter-departmental Coordination: Maintain constant coordination with the front desk, laboratory, billing section, and doctors to ensure smooth and uninterrupted service.
- Data Entry & Reporting: Accurately log daily calls, patient feedback, and appointment information into the center's Hospital Management Software or database.
Educational Requirements
Experience Requirements
- 5 to 7 years
- The applicants should have experience in the following business area(s): Diagnostic Centre, Hospital
Additional Job Requirements
- Age 25 to 35 years
- Additional Requirements
- Must have a dedicated mindset for the healthcare sector and possess a highly empathetic attitude towards patients.
- Excellent communication skills in both Bengali and English, along with a clear and professional voice tone.
- Ability to remain calm and manage unexpected or high-pressure situations (such as handling panicked or angry relatives of patients).
- Proficiency in operating computers and Hospital Management Systems/CRM software.
Location
Dhaka
Salary Range
Negotiable
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Jul 22, 2026
Company Information
Company Name:
Apon Healthcare Ltd.
Address: Dhaka
