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Category : Call Center / Customer care

Job Summary

Published On : Jul 1, 2026
Job Type : Full Time
Job Level :
Experience : At least 3 years
Age : 23 to 30 years
Location : Dhaka (DOHS Baridhara)
Gender : Female
Salary Range:
Negotiable
Application Deadline : Jul 24, 2026

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Customer Care Executive (Only Female)

One Umbrella IT Limited

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Job Description / Responsibility

Responsibilities & Context
We are looking for a smart, professional, and customer-friendly Female Customer Care Executive who can handle customer communication, support activities, follow-ups, and client relationship management efficiently. The candidate will work closely with clients and internal departments to ensure smooth communication, proper service coordination, and excellent customer satisfaction.
The ideal candidate must have excellent communication skills, professional behavior, patience, and the ability to manage customer interactions in a positive and solution-oriented manner.
𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:
Handle customer queries, complaints, and support requests through phone calls, email, WhatsApp, and online communication platforms.
Maintain professional and friendly communication with clients and customers.
Coordinate with internal departments for issue resolution and service support.
Follow up with clients regarding service updates, support status, payments, and project communication.
Maintain customer records, communication history, and support reports.
Ensure timely customer response and high-quality service experience.
Support onboarding communication and customer guidance activities when required.
Monitor support requests and escalate technical issues to the concerned department.
Build and maintain positive long-term customer relationships.
Assist management in improving customer service quality and communication processes.

Educational Requirements

Bachelor’s degree in Business Administration (BBA), Marketing, Management, Communication, Computer Science, or related field.
Candidates with strong communication and customer handling skills will get preference.
Training in Customer Service, CRM, Communication, or Call Center Operations will be considered an advantage.
Education

Experience Requirements

3 to 6 years
The applicants should have experience in the following business area(s): Advertising Agency, Business-to-Business (B2B) Software and Services Startup, IT Enabled Service, Software Company

Additional Job Requirements

Age 23 to 30 years
Only Female
Experience (3–6 Years)
Minimum 3 to 6 years of professional experience in Customer Care, Customer Support, Client Communication, or CRM Management.
Experience working in IT companies, software companies, e-commerce, digital agencies, or corporate customer service environments will get priority.
Experience handling customer complaints, support queries, follow-ups, and relationship management professionally.
Experience using CRM software, WhatsApp Business, Email Communication, and support management systems.
Ability to manage multiple clients and maintain service quality under pressure.
Excellent verbal and written communication skills in both Bangla and English.
Smart, professional, polite, and customer-focused personality.
Strong problem-solving and client handling ability.
Good telephone communication and email writing skills.
Ability to work under pressure and maintain professionalism.
Basic understanding of software, ERP systems, websites, mobile apps, or digital services will be an advantage.
Good knowledge of Microsoft Office, Google Workspace, and online communication tools.
Strong organizational, coordination, and time management skills.
Positive attitude with strong teamwork capability.

Location

Dhaka (DOHS Baridhara)

Salary Range

Negotiable

Other Benefits

Weekly 2 holidays,Mobile bill Salary Review: Yearly Festival Bonus: 2 After the Probation period, salary will be revised according to the organization`s salary structure.

Job Source

Bdjobs.com.bd Online Job Posting

Send your CV to career@oneumbrellaitltd.com or Click here to Email CV from MY BDJOBS.com.bd account.

Applicant must enclose his/her Photograph with CV.

Application Deadline : Jul 24, 2026

Company Information

Company Name: One Umbrella IT Limited
Address: 5th Floor, House 417, Road 7, Baridhara DOHS, Dhaka-1206
Web: https://oneumbrellaitltd.com/
Business: One Umbrella IT Limited is a complete 360° IT service solutions company committed to helping businesses operate smarter, faster, and with greater control & future-ready technology. We specialize in developing & delivering customized software solutions and digital systems that actually solve complex business processes, business problems, improve efficiency, and create operational transparency not just add more software. From ERP solutions to mobile applications, from web platforms to digital marketing, we deliver complete technology services under one umbrella—ensuring consistency, reliability, and seamless integration. Our core services include: Custom Software Development, ERP Software Development, Production Management Software, Stock & Inventory Management, Project Management Systems, Accounting Software, HR & Payroll Management, PF Management Software, CMS Development, Tender Management Systems, Vehicle Management Systems, Demand Requisition Systems, Asset Management Software, Web Applications & Web Design, Mobile App Development, Digital Marketing & SEO, IT Consultancy. What this really means is simple: you don’t need multiple vendors, disconnected systems, or unnecessary complexity. Our approach is focused on understanding your business first, then designing solutions that align with your workflow, scale with your growth, and deliver measurable impact. At One Umbrella IT Limited, our focus goes beyond technology. We build systems that drive business performance, automation, and long-term success. Our solutions are not only built for today’s challenges but are designed to support your business for the future.

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