Job Summary
Published On : Jul 1, 2026
No. of Vacancies : 04
Job Type :
Full Time
Job Level :
Experience : At least 1 year
Age : At least 18 years
Location : Dhaka (GULSHAN 2)
Salary Range:
Negotiable
Application Deadline : Jul 22, 2026
Customer Service Associate
Sahaj Mobile BD Ltd
No. of Vacancies
04
Job Description / Responsibility
- About the Role
- SahajMobile is seeking a proactive and customer-focused Customer Service Executive to provide exceptional support to our customers. The ideal candidate will have excellent communication skills, a positive attitude, and a strong commitment to customer satisfaction.
- Job Responsibilities
- Handle inbound and outbound customer calls professionally and courteously.
- Provide accurate information regarding products, EMI services, payments, and company policies.
- Resolve customer complaints, inquiries, and issues in a timely and effective manner.
- Maintain accurate call logs, customer records, and related information in the system.
- Coordinate with internal departments, including Sales, Operations, and Finance, to ensure prompt issue resolution.
- Follow company policies, communication scripts, and customer service standards.
- Achieve daily and monthly call handling, response, and service quality targets.
- Escalate complex customer concerns to the appropriate department when necessary.
- Conduct follow-ups with customers to ensure satisfactory resolution of issues.
Educational Requirements
- Diploma
- Bachelor/Honors
- Bachelor's degree in any discipline.
Experience Requirements
- 1 to 3 years
- The applicants should have experience in the following business area(s): Micro-Credit
- Freshers are also encouraged to apply.
Additional Job Requirements
- Age At least 18 years
- Previous experience in customer service, call center operations, telesales, or a related role will be an advantage.
- Excellent verbal communication skills in Bangla and basic proficiency in English.
- Strong problem-solving and interpersonal skills.
- Ability to handle customer interactions professionally under pressure.
- Basic computer literacy, including Microsoft Office and data entry skills.
- Willingness to work in a target-driven environment.
Location
Dhaka (GULSHAN 2)
Salary Range
Negotiable
Other Benefits
Competitive salary package. Performance-based incentives. Festival bonuses as per company policy. Career growth and learning opportunities. Supportive and collaborative work environment.
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Jul 22, 2026
Company Information
Company Name:
Sahaj Mobile BD Ltd
Address: Apartments # 4C, of the Building namely ‘RUBAIYAT’, located at House #15, Road #24 CWN(C), Gulshan-2, Dhaka-1212, Bangladesh
Web:
https://sahajmobile.org/
Business: SahajMobile is a growing fintech-led mobile retail platform, enabling everyday Bangladeshis to buy smartphones on Cardless EMI—without the need for a credit card. With a wide partner network of retail outlets, we are making technology ownership easier, more inclusive, and financially accessible. From students to small business owners, our mission is to empower lives through simplified digital access.
