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Category : Call Center / Customer care

Job Summary

Published On : Jul 1, 2026
No. of Vacancies : 02
Job Type : Full Time
Job Level :
Experience : At least 4 years
Age : At least 18 years
Location : Dhaka
Salary Range:
Negotiable
Application Deadline : Jul 15, 2026

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Call Centre Representative

Ascent Health Limited

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No. of Vacancies

Job Description / Responsibility

Answer incoming calls and respond to patient inquiries regarding appointments, medical services, etc.
Schedule, reschedule, and confirm patient appointments with healthcare providers.
Provide accurate information about medical procedures, and pre-appointment requirements.
Assist patients with prescription refill requests and direct medical concerns to appropriate healthcare professionals.
Maintain patient confidentiality and ensure compliance with healthcare privacy regulations.
Document call details, patient information, and follow-up actions accurately in the system.
Escalate complex issues to the relevant department or supervisor.
Handle emergency and non-emergency calls with professionalism and empathy.

Educational Requirements

Bachelor/Honors

Experience Requirements

At most 4 years
The applicants should have experience in the following business area(s): Group of Companies, Healthcare Startup
Freshers are also encouraged to apply.

Additional Job Requirements

Age At least 18 years
Excellent communication and active listening skills.
Knowledge of medical terminology and healthcare processes is a plus.
Proficiency in call center software and electronic medical record (EMR) systems.
Ability to handle stressful situations and multitask efficiently.
Strong problem-solving and organizational skills.
Candidates possessing prior experience in the healthcare sector will be given preference.

Location

Dhaka

Salary Range

Negotiable

Job Source

Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

Application Deadline : Jul 15, 2026

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