Job Summary
Published On : Jul 1, 2026
No. of Vacancies : 03
Job Type :
Full Time
Job Level :
Experience : At least 2 years
Age : 20 to 30 years
Location : Dhaka (Banani)
Gender : Female
Salary Range:
Tk. 12000 - 18000
Application Deadline : Jul 15, 2026
Customer Service Executive
THE BEAUTY MALL BD
No. of Vacancies
03
Job Description / Responsibility
- Customer Service Executive (Facebook, Instagram & Order Support)
- The Beauty Mall and Eleni are looking for dedicated, customer-focused, and responsible Customer Service Executives to support our customers across Facebook, Instagram, website, phone calls, and order management channels.
- The ideal candidate should possess excellent communication skills, patience, professionalism, and a genuine willingness to assist customers while maintaining company policies and service standards.
- Key Responsibilities:
- • Respond promptly and professionally to customer messages received through Facebook, Instagram, website, WhatsApp, and other communication channels.
- • Reply to comments on social media platforms and provide accurate information regarding products, orders, and services.
- • Receive and answer customer phone calls professionally and provide relevant information.
- • Assist dissatisfied or agitated customers with patience and professionalism and work towards satisfactory resolutions.
- • Prepare detailed notes regarding customer complaints, concerns, and requests and forward them to the relevant department.
- • Follow up with internal teams to ensure customer issues are resolved properly and communicate final resolutions to customers.
- • Collect customer orders and ensure proper order entry and processing.
- • Forward orders to the relevant departments and coordinate with internal teams for fulfillment.
- • Monitor order processing, shipping, and delivery status and provide updates to customers when required.
- • Coordinate with relevant teams regarding any order-related issues, delays, exchanges, returns, or customer concerns.
- • Maintain proper records of customer interactions, complaints, and resolutions.
- • Develop strong knowledge regarding products, pricing, policies, and promotions.
- • For The Beauty Mall, maintain proper knowledge of skincare, makeup, haircare, and beauty products. Necessary training will be provided when required.
- • For Eleni, maintain proper knowledge regarding clothing, sizing, collections, and product information. Necessary training will be provided when required.
- • Ensure customers are never intentionally provided with incorrect or misleading information.
- • Maintain a positive, helpful, and customer-first attitude while strictly following company policies and procedures.
- • Attend training sessions and team meetings as required.
- Work Schedule:
- • Office-based position.
- • Working hours: 11:00 AM to 9:00 PM.
- • One weekly holiday.
- Important Workplace Expectations:
- • Customer inquiries must not be ignored.
- • Unprofessional behavior toward customers will not be tolerated.
- • Employees must always communicate respectfully and professionally.
- • Personal phone calls, personal social media browsing, and non-work-related online activities are not permitted during working hours except during approved breaks.
Educational Requirements
- Higher Secondary
- Bachelor/Honors
- Diploma
- Customer Service, Call Center Training, Microsoft Office, Social Media Management
Experience Requirements
- At most 2 years
- The applicants should have experience in the following business area(s): Boutique/ Fashion, Call Center, Cosmetics/Toiletries/Personal Care, Direct Selling/Marketing Service Company, E-commerce, Healthcare/Lifestyle product, Retail Store
- Freshers are also encouraged to apply.
Additional Job Requirements
- Age 20 to 30 years
- Only Female
- Excellent communication skills in Bangla.
- Basic English communication ability will be considered an advantage.
- Must be polite, patient, responsible, and customer-focused.
- Active user of Facebook, Instagram, and Messenger.
- Basic computer knowledge and typing skills are required.
- Must be able to handle customer messages, comments, and phone calls professionally.
- Must be able to work under pressure and handle customer complaints calmly.
- Must be willing to learn product knowledge regarding beauty, skincare, makeup, fashion, and clothing products.
- Customer inquiries must not be ignored under any circumstances.
- Providing incorrect information to customers is strictly discouraged.
- Must maintain a helpful attitude while following company policies and procedures.
- Personal phone calls, personal Facebook browsing, and other non-work-related activities are not permitted during working hours except during approved breaks.
- Candidates with experience in e-commerce, retail stores, customer service, Facebook page management, or call centers will receive preference.
Location
Dhaka (Banani)
Salary Range
Tk. 12000 - 18000
Other Benefits
Mobile bill,Over time allowance,Performance bonus
Salary Review: Yearly
Festival Bonus: 2
Annual salary review, career growth opportunities, professional development, employee purchase facilities and additional performance-based incentives.
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Jul 15, 2026
Company Information
Company Name:
THE BEAUTY MALL BD
Address: House 68, Road 10, Block D, Banani, Dhaka
Business: The Beauty Mall is Dhaka’s trusted destination for 100% authentic cosmetics, skincare, haircare & fragrances. Explore top global brands in-store at Banani or online. Where beauty meets luxury, every day.
