Job Summary
Published On : Jul 1, 2026
No. of Vacancies : 02
Job Type :
Full Time
Job Level :
Experience : At least 3 years
Age : 24 to 36 years
Location : Dhaka
Salary Range:
Negotiable
Application Deadline : Jul 26, 2026
IT Helpdesk & Customer Service Agent
Renowned European Company
No. of Vacancies
02
Job Description / Responsibility
- Job Context
- We are looking for a proactive and customer-focused IT Helpdesk & Customer Service Agent to provide first-level technical support for our retail stores, office employees, and customers. The role involves troubleshooting IT issues, handling customer inquiries, managing support tickets, and collaborating with internal teams to ensure timely issue resolution while maintaining excellent customer satisfaction.
- Job Responsibilities
- Provide first-level IT support to retail stores and office employees.
- Deliver customer support via phone, email, ticketing system, remote desktop, and messaging platforms.
- Diagnose and resolve first-level technical issues related to:
- Windows PCs
- Tablets
- Smartphones
- POS/Cash Register Systems
- Printers
- EFT Devices
- Internet Radio
- People Counter Cameras
- Peripheral Devices
- Log, categorize, update, monitor, and escalate support tickets when necessary.
- Troubleshoot software and hardware issues while ensuring SLA compliance.
- Coordinate with internal IT teams and external vendors to resolve incidents.
- Support customer service operations and respond professionally across all communication channels.
- Maintain accurate documentation of incidents and resolutions.
- Contribute to knowledge base articles and process documentation.
- Perform application and system testing when required.
- Suggest process improvements to enhance service efficiency.
- Support retail stores during inventory and IT rollout activities.
- Ensure excellent customer experience by delivering timely and effective solutions.
Educational Requirements
Experience Requirements
- 3 to 7 years
- The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center, Computer Hardware/Network Companies, Group of Companies, IT Enabled Service, Manufacturing (FMCG), Multinational Companies, Software Company, Telecommunication, Technical Infrastructure
Additional Job Requirements
- Age 24 to 36 years
- Mandatory Requirements:
- English fluency
- German, Italian, or French fluency
- 1–2 years of IT Helpdesk or Customer Service experience
- Excellent communication skills
- Strong customer-centric mindset
- Preferred Requirements:
- Experience with Microsoft Windows and Office
- Call center or service desk experience
- Retail IT support experience
- Ticketing system experience
- Basic hardware and networking troubleshooting knowledge
- Language Skills (Mandatory)
- Fluent English
- Plus at least one of the following:
- German
- Italian
- French
- Technical Skills
- Windows Operating System
- Microsoft Office
- Remote Desktop Support
- IT Ticketing Systems
- Basic Networking
- Hardware Troubleshooting
- Printer Support
- POS Systems
- Mobile Device Support
- Soft Skills
- Excellent verbal and written communication
- Strong customer service orientation
- Analytical and problem-solving ability
- Ability to communicate technical instructions clearly
- Positive attitude and willingness to learn
- Team player
- Reliable and responsible
- Self-motivated
- Process improvement mindset
- Ability to work under pressure
Location
Dhaka
Salary Range
Negotiable
Other Benefits
Mobile bill,Weekly 2 holidays,Insurance,Gratuity
Salary Review: Yearly
Lunch Facilities: Full Subsidize
Festival Bonus: 2
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Jul 26, 2026
Company Information
Company Name:
Renowned European Company
Address: Dhaka
