Job Summary
Published On : Jul 2, 2026
No. of Vacancies : 01
Job Type :
Full Time
Job Level :
Experience : At least 3 years
Age : At least 25 years
Location : Dhaka (GULSHAN 1)
Salary Range:
Negotiable
Application Deadline : Jul 28, 2026
Sr. Executive, Holidays
East Coast Group
No. of Vacancies
01
Job Description / Responsibility
- EC Aviation Limited (ECAL), established in 2015 under the brand 'FLY EC', offers a range of travel services, including air tickets, tour packages, visa consultancy etc. With IATA accreditation, ECAL caters to both domestic and international markets.
- Key Duties & Responsibilities
- A. Product & Pricing
- Package design: Create competitive FIT & group packages for popular destinations: Thailand, Malaysia, Turkey, Dubai, Maldives, Umrah, domestic spots.
- Supplier negotiation: Secure net rates from hotels, DMCs, transport, guides. Maintain 3+ options per destination.
- Pricing & costing: Build packages with transparent fare breakup per 2026 Ordinance. Ensure 15-25% GP margin.
- Inventory management: Block rooms/air seats during peak seasons. Avoid artificial seat shortages to stay compliant.
- B. Sales & Revenue
- B2C sales: Handle direct customer inquiries via phone, WhatsApp, walk-in. Convert with consultative selling.
- B2B support: Assist sub-agents with quotes, customizations, markup guidance. Honor credit terms per company policy.
- Upsell: Push add-ons: travel insurance, airport transfer, activities, visa processing.
- Targets: Achieve monthly sales/GP targets. Track conversion rate, avg. ticket size, lead-to-booking ratio.
- C. Operations & Execution
- Booking: Issue hotel vouchers, transfers, sightseeing via authorized systems only. No fake bookings.
- Documentation: Prepare detailed itineraries, include agency reg. number + actual costs on all invoices.
- Visa coordination: Work with visa team to ensure docs, timing, and 90%+ success rate for 40+ countries.
- Customer service: Handle pre-departure briefing, 24/7 emergency support during travel, post-trip feedback.
- Complaint handling: Resolve issues within 24 hrs. Escalate service failures to DMC/supplier for refund/compensation.
- D. Compliance & Risk Control
- 2026 Ordinance: Ensure all packages show actual ticket/hotel price. No hidden markups or overcharging.
- Credit control: No credit release for packages unless client is approved tier in credit policy. Umrah/Hajj = 100% advance.
- Bank guarantee: Keep package liability within 20% of company’s bank guarantee limit.
- Blackout dates: Monitor supplier blackout/peak surcharges to avoid loss-making bookings.
- E. Reporting & Development
- MIS: Submit weekly report: bookings, revenue, GP, top destinations, supplier issues, refunds pending.
- Market research: Track competitor packages, OTA pricing, airline promos. Propose new destinations monthly.
- SOP improvement: Update process flows for faster TAT. Train junior executives on GDS, portal, costing.
- Accounts: Coordinate with Accounts for supplier payments before BSP deadlines to avoid ADMs.
Educational Requirements
- Bachelor’s degree in Tourism/Hospitality will be preferred.
Experience Requirements
- At least 3 years
- The applicants should have experience in the following business area(s): Travel Agent
Additional Job Requirements
- Age At least 25 years
- Drive revenue and margin from holiday packages while ensuring 100% compliance with the 2026 Travel Agency Ordinance. Own the full lifecycle: product design → sales → operations → post-trip feedback.
- Systems: GDS basics, B2B portals, Excel for costing.
- Knowledge: Visa rules, 2026 Ordinance, BSP cycles, key destinations.
- Soft skills: Negotiation, customer empathy, crisis handling, sales mindset.
Location
Dhaka (GULSHAN 1)
Salary Range
Negotiable
Other Benefits
Mobile bill
Festival Bonus: 2
Lunch Facilities: Partially Subsidize
Welfare Fund.
Market competitive salary.
Annual Performance Evaluation.
Access to full-time medical consultation.
Employee centric policies.
Safe & Inclusive Work Environment.
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Jul 28, 2026
Company Information
Company Name:
East Coast Group
Address: SW(G) 8, Bir Uttam Mir Shawkat Road, Gulshan-1, Dhaka-1212, Bangladesh.
Business: East Coast Group (ECG) is one of the fastest growing business conglomerates in Bangladesh. Having more than 30 years of experience in diversified business interests including Trading, Power Generation, Downstream Petroleum, Shipping, Renewable Energy, Plastics & Ceramics Manufacturing, Real Estate, Wood Treatment, Corporate Finance, Banking, Insurance, Tea Production, Logistics and Distribution.
