Category : General Management / Admin
Job Summary
Published On : Jul 26, 2026
No. of Vacancies : 02
Job Type : Full Time
Job Level :
Experience : At least 2 years
Location : Jashore
Salary Range:
Negotiable
Application Deadline : Aug 14, 2026
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Assistant Manager-Operations (Jashore Office)
Digicon Technologies PLC
View all jobs of this company
No. of Vacancies
02
Job Description / Responsibility
  • Service Delivery and Performance
  • Ensure daily operations run smoothly and all SLAs/KPIs are achieved
  • Monitor AHT, CSAT, FCR, productivity, shrinkage & quality scores
  • Oversee shift planning, real-time floor management & adherence
  • Drive effective attrition management to ensure staffing stability and smooth service delivery People Leadership
  • Lead, coach, and develop Team Leaders and frontline agents
  • Manage performance, engagement, attrition & resource planning
  • Conduct evaluations, feedback sessions & skill development initiatives
  • Client and Stakeholder Management
  • Act as the primary operational contact for clients
  • Lead WBR/MBR/QBR reviews, RCA discussions & performance updates
  • Build strong client relationships that support business growth
  • Process and Quality Improvement
  • Analyze data to identify trends, root causes & improvement areas
  • Implement corrective action plans and SOP enhancements
  • Collaborate with Quality & Training teams to close capability gaps
  • Cross-Functional Collaboration
  • Ensure smooth coordination with Quality & Training
  • Reporting and Governance
  • Prepare daily/weekly/monthly performance reports
  • Ensure compliance with data security, audit standards & client protocols
  • Drive continuous improvement and operational excellence

Educational Requirements
  • Bachelor/Honors
Experience Requirements
  • 2 to 5 years
  • The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center, IT Enabled Service, Training Institutes

Additional Job Requirements

Location
Jashore
Salary Range
Negotiable
Job Source
Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

Application Deadline : Aug 14, 2026
Company Information
Company Name: Digicon Technologies PLC
Address: Jashore

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