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Category : Call Center / Customer care

Job Summary

Published On : Jul 27, 2026
Job Type : Full Time
Job Level :
Location : Dhaka (Moghbazaar)
Salary Range:
Negotiable
Application Deadline : Aug 2, 2026

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Customer Care Executive

Unicare Diagnostic and Consultant Center

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Job Description / Responsibility

Join UNICARE and be the voice of care that listens, understands and creates a positive experience for every patient.
ROLE OVERVIEW
The Customer Care Executive is responsible for handling patient inquiries, providing accurate information about our services, addressing concerns and ensuring a smooth and satisfying experience for every patient.
KEY RESPONSIBILITIES
Respond to patient inquiries via phone, email, social media and in-person with professionaliam and empathy.
Provide accurate information about our services, test packages, reports and appointments.
Assist patients in booking appointments and managing schedules.
Follow up and ensure timely report delivery and feedback collection.
Handle complaints and resolve issues with a positive and solution-oriented approach.
Maintain patient records and update data accurately in the system.
Coordinate with relevant departments to ensure seamless patient support.
Promote UNICARE services and health packages to walk-in and calling patients.
Department: Customer Care
Reports To: Manager - Customer Care

Educational Requirements

Minimum HSC or Bachelor`s degree in any discipline

Additional Job Requirements

Excellent communication skills in Bengali & English
Pleasant voice and friendly personality
Good knowledge of MS Office and basic computer skills
Strong listening skills and problem-solving ability
Previous experience in customer service will be an advantage
Honest, patient and team-oriented

Location

Dhaka (Moghbazaar)

Salary Range

Negotiable

Other Benefits

Be a part of a trusted healthcare brand Make a real difference in people`s lives Supportive and friendly work environment Attractive compensation & benefits

Job Source

Bdjobs.com.bd Online Job Posting

Send your CV to career@unicarediagnos.com or Click here to Email CV from MY BDJOBS.com.bd account.

Applicant must enclose his/her Photograph with CV.

Application Deadline : Aug 2, 2026

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