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Category : Call Center / Customer care

Job Summary

Published On : Jul 27, 2026
No. of Vacancies : 01
Job Type : Full Time
Job Level :
Experience : At least 3 years
Age : 28 to 45 years
Location : Dhaka (Uttara)
Salary Range:
Negotiable
Application Deadline : Aug 21, 2026

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Manager (Call Center)

Banglay IELTS & Immigration Center

View all jobs of this company

No. of Vacancies

01

Job Description / Responsibility

Lead, manage, and supervise the Tele Counselor / Contact Center team
Plan daily operations and ensure smooth handling of inbound & outbound calls.
Monitor team performance, call quality and productivity.
Set targets (KPI) for agents and ensure targets are achieved.
Provide regular coaching, training and motivation to team members.
Handle escalated customer issues and ensure proper resolution.
Prepare daily, weekly and monthly performance reports.
Coordinate with management regarding team performance and improvement plans.
Ensure compliance with company policies, scripts and service standards.
Train new Tele Counselors when required.
Maintain a positive, disciplined and high-performance work environment

Educational Requirements

Master of Commerce (MCom)
Bachelor of Commerce (BCom)

Experience Requirements

3 to 5 years
The applicants should have experience in the following business area(s): Call Center, Immigration and Education Consultancy Service

Additional Job Requirements

Age 28 to 45 years
Candidates with relevant experience in student recruitment or the study abroad industry will be highly preferred.

Location

Dhaka (Uttara)

Salary Range

Negotiable

Other Benefits

Mobile bill Festival Bonus: 2 Lunch Facilities: Full Subsidize Salary Review: Yearly

Job Source

Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

Application Deadline : Aug 21, 2026

Company Information

Company Name: Banglay IELTS & Immigration Center
Address: Sector-4, Uttara, Dhaka

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