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Category : Call Center / Customer care

Job Summary

Published On : Jul 27, 2026
Job Type : Full Time
Job Level :
Experience : At least 2 years
Age : At least 25 years
Location : Dhaka
Salary Range:
Negotiable
Application Deadline : Aug 20, 2026

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Team Leader-Call Center

Chuti Resort (A Concern of Chuti Group)

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Job Description / Responsibility

Take customer calls and provide accurate, satisfactory answers to their queries and concerns
Politely approach customers and visitors to request feedback.
Call clients and customers to inform them about the company’s new products, services and policies.
Collaborate with other call center professionals to improve customer service.
Conduct brief customer satisfaction surveys and review collection activities.
Encourage customers to share honest opinions about their experience.
Record customer feedback accurately using forms, tablets, or mobile applications.
Ensure all collected information is complete and properly documented.
Maintain a positive and professional attitude while interacting with customers.
Submit daily feedback reports to the Head of Department.
Follow company guidelines regarding customer interaction and data privacy.

Educational Requirements

Bachelor/Honors
Professional Certification in Customer Service, Call Center Operations, or Contact Center Management.

Experience Requirements

2 to 3 years
The applicants should have experience in the following business area(s): Hotel, Real Estate, Resort
Freshers are also encouraged to apply.

Additional Job Requirements

Age At least 25 years
Currently enrolled in a university program.
Strong communication and interpersonal skills.
Friendly, approachable, and confident in speaking with people.
Ability to work independently and professionally in a public environment.
Basic smartphone and data-entry skills.
Fluent in Bangla; English communication skills are an advantage.
Key Performance Indicators (KPIs)
Number of customer reviews collected.
Quality and completeness of feedback records.
Professionalism and customer engagement.T
imely submission of reports.

Location

Dhaka

Salary Range

Negotiable

Other Benefits

Mobile bill Salary Review: Yearly Festival Bonus: 2

Job Source

Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

Application Deadline : Aug 20, 2026

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