01

• ATTUALITY is an Italian luxury fashion e-commerce brand founded in 2019. We are seeking a reliable and highly professional Customer Service Specialist, with proficiency in Italian, to join our team on a long-term contract.
• The selected candidate will be responsible for representing ATTUALITY in written communications with Italian customers. The role requires excellent written Italian, great attention to detail, discretion, empathy, and the ability to strictly follow company procedures.
• Main Responsibilities:
• • Provide professional customer service in Italian via WhatsApp, email, and social media/Instagram.
• • Assist customers with information on products, sizes, availability, payments, order status, shipping, and deliveries.
• • Support customers with exchanges and returns, clearly explaining the steps, conditions, and applicable fees.
• • Monitor open customer requests and follow them through to successful resolution.
• • Verify order information and accurately update customer data in company systems.
• • Maintain a professional, refined, and customer-focused tone of voice, in keeping with the ATTUALITY style, in every interaction.
• • Handle dissatisfied or demanding customers calmly, respectfully, and professionally.
• • Identify sensitive or exceptional cases and report them to the company manager, avoiding promises, refunds, or unauthorized decisions.
• • Learn the company's products, luxury brands, company policies, and internal operating procedures.
• • Collaborate remotely with the Italian team or at our Italian headquarters and provide clear updates regarding recurring questions, operational issues, and urgent cases.
• • Protect all customer, order, and company information with the utmost confidentiality.
• Working Conditions:
• • Full-time, fully remote position.
• • Working hours: 10:00 am to 7:00 pm (European/Rome time), including a one-hour break.
• • Five-day workweek, with the possibility of Saturday rotation by agreement if necessary.
• • The candidate must have a personal computer, a reliable high-speed internet connection, a quiet work environment, and a backup connection.
• • A stable, long-term collaboration is expected. Applications from individuals interested exclusively in short-term or occasional freelance projects are not eligible.
• Mandatory requirement:
• Excellent knowledge of Italian, both written and spoken, is essential. Applications from individuals who are unable to communicate clearly and naturally in Italian will not be considered.

• 2 to 5 years
• The applicants should have experience in the following business area(s): E-commerce, Call Center, Online Retail Startup, Boutique/ Fashion

• Age 23 to 45 years
• Excellent written and spoken Italian is mandatory, preferably at C1 level or above.
• A minimum of two years of relevant experience in customer service, e-commerce assistance, live chat, order management, or complaint handling is required.
• The candidate must be able to manage customer enquiries, orders, exchanges, returns, refunds, and complaints professionally and independently.
• Availability to work remotely five days per week, from 10:00 AM to 7:00 PM Italian time, is required.
• Any additional working days will be agreed upon in advance and compensated separately.
• A stable internet connection, reliable computer, quiet working environment, and availability for video calls are essential.
• Selected candidates will complete a practical written Italian test and attend a video interview.

Anywhere in Bangladesh

Tk. 150000 - 171000

Weekly 2 holidays,Over time allowance,Performance bonus Salary Review: Half Yearly • Long-term stable position, fully remote or with the option to relocate to Italy with low-cost rent. • Initial paid training on ATTUALITY products, customer service standards, and operational procedures. • Starting monthly salary between €1,050 and €1,200, determined based on Italian language proficiency, experience, and performance during the selection process. • Salary review after the initial performance evaluation period and subsequent semi-annual reviews based on results, reliability, and level of autonomy. • Performance-based bonuses for consistently achieving quality, accuracy, and customer service objectives. • Any additional hours or agreed-upon extra days will be compensated separately. • Opportunity for career growth toward senior customer service or operational roles within ATTUALITY. • Possibility of transfer to Italy for candidates who demonstrate exceptional long-term performance, subject to agreement between the parties and in compliance with current regulations. Weekly 2 holidays,Over time allowance,Performance bonus Salary Review: Half Yearly • Long-term stable position, fully remote or with the option to relocate to Italy with low-cost rent. • Initial paid training on ATTUALITY products, customer service standards, and operational procedures. • Starting monthly salary between €1,050 and €1,200, determined based on Italian language proficiency, experience, and performance during the selection process. • Salary review after the initial performance evaluation period and subsequent semi-annual reviews based on results, reliability, and level of autonomy. • Performance-based bonuses for consistently achieving quality, accuracy, and customer service objectives. • Any additional hours or agreed-upon extra days will be compensated separately. • Opportunity for career growth toward senior customer service or operational roles wi

Bdjobs.com.bd Online Job Posting