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Category : Architects & Engineers

Job Summary

Published On : Aug 15, 2026
Job Type : Full Time
Job Level :
Experience : At least 1 year
Location : Chattogram, Dhaka, Faridp
Salary Range:
Negotiable
Application Deadline : Sep 2, 2026

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Support Engineer/Sr. Support Engineer, Nationwide Customer Service & Support

Information Services Network Limited

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Job Description / Responsibility

Responsibilities & Context
Customer Support:
Provide remote and on-site Installation and technical support to residential and corporate customers.
Respond to customer complaints and technical queries within defined SLA timelines.
Support fiber optic and wireless (radio) network services.
Configure and troubleshoot Wi-Fi routers and access points and ensure optimal Wi-Fi coverage.
Configure MikroTik routers for customer deployments, including WAN, LAN, DHCP, NAT, wireless, and basic firewall settings.
Prepare installation, maintenance, and service reports.
Update customer service records and ticketing systems accurately.
Maintain records of equipment used and returned during field operations.
Good knowledge of fiber optic and FTTx networks.
Basic understanding of GPON/EPON architecture and customer-side devices.
Ability to use basic fiber testing tools is an advantage.
Familiarity with ticketing and CRM systems.

Educational Requirements

Diploma in Engineering
Bachelor in Engineering (BEngg)
Diploma or Bachelor's degree in Computer Science, Computer Engineering, Electrical & Electronic Engineering (EEE), Information Technology (IT), Telecommunications Engineering, or a related field.
Fresh graduates with strong networking knowledge are encouraged to apply.

Experience Requirements

1 to 3 years

Additional Job Requirements

Experience
The applicants should have experience in the following business area(s): ISP
Required Qualification:
1–3 years of experience in ISP technical support, field support, or network operations.
Other Relevant Skills
Mikrotik
Technical support
Key Competencies:
Strong troubleshooting and analytical skills.
Excellent customer service and communication skills.
Ability to work independently and under pressure.
Good time management and organizational skills.
Team-oriented mindset with a willingness to learn.
Willingness to work in shifts 24/7/365 and travel for on-site support when required.

Location

Chattogram, Dhaka, Faridp

Salary Range

Negotiable

Job Source

Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

Application Deadline : Sep 2, 2026

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