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Category : Security / Support Service

Job Summary

Published On : Aug 15, 2026
No. of Vacancies : 05
Job Type : Full Time
Job Level :
Experience : At least 2 years
Age : At least 22 years
Location : Dhaka (Uttara)
Salary Range:
Negotiable
Application Deadline : Sep 1, 2026

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Executive / Senior Executive - Team Leader

Impel Service & Solutions Limited

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No. of Vacancies

05

Job Description / Responsibility

1. Team Management
Supervise and motivate agents to meet daily targets.
Manage shift schedules, attendance, and daily briefings.
2. Performance & Quality
Monitor KPIs (AHT, CSAT, FCR, Quality) and ensure process compliance.
Conduct call audits, provide feedback and implement improvement plans.
3. Training & Development
Coach team members and support new hire onboarding.
Share updates and ensure process knowledge is current.
4. Reporting & Communication
Prepare performance reports and escalate issues when needed.
Act as a communication bridge between team and management.
5. Customer Experience & Improvement
Handle escalated cases and ensure excellent customer service.
Suggest process improvements and encourage team feedback.

Educational Requirements

Experience Requirements

At least 2 years
The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, IT Enabled Service

Additional Job Requirements

Age At least 22 years

Location

Dhaka (Uttara)

Salary Range

Negotiable

Other Benefits

Yearly 02 Festival Bonus & Other Benefits will be given as per company policy.

Job Source

Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

Application Deadline : Sep 1, 2026

Company Information

Company Name: Impel Service & Solutions Limited
Address: House # 71 Road # 7 Sector 4 Uttara

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