Job Summary
Published On : Sep 5, 2026
No. of Vacancies : 01
Job Type :
Full Time
Job Level :
Experience : At least 2 years
Age : 22 to 35 years
Location : Dhaka (Badda)
Gender : Female
Salary Range:
Negotiable
Application Deadline : Oct 3, 2026
Customer Management Executive (International Clients)
Betafore
No. of Vacancies
01
Job Description / Responsibility
- Key Responsibilities
- Client Success & Relationship Management
- Serve as the primary point of contact for assigned client accounts.
- Client hunt, successfully onboarding new client, and sourcing potential client data.
- Build and maintain long-term professional relationships with clients.
- Develop a strong understanding of each client's business goals, priorities, and operational requirements.
- Conduct regular client follow-ups and relationship-building activities.
- Anticipate potential concerns and proactively address risks before they escalate.
- Ensure a consistently positive client experience throughout the engagement lifecycle.
- Customer Support & Issue Resolution
- Respond to client inquiries, requests, and concerns in a timely and professional manner.
- Take ownership of issues from identification through final resolution.
- Manage escalations and communicate effectively during critical situations.
- Coordinate with internal departments to resolve operational, technical, and service-related issues.
- Maintain accurate records of client communications, action items, and resolutions.
- Client Meetings & Communication
- Lead onboarding and client orientation sessions.
- Conduct regular client meetings via Zoom, Google Meet, or Microsoft Teams.
- Prepare meeting agendas, summaries, and follow-up action plans.
- Present service updates, project progress, and improvement recommendations.
- Ensure commitments made to clients are completed within agreed timelines.
- Responsibilities include:
- Translating client requests into actionable internal tasks.
- Coordinating deliverables across departments.
- Monitoring project progress and follow-up activities.
- Ensuring alignment between client expectations and internal execution.
- Client Retention & Growth
- Monitor client satisfaction and account health.
- Identify recurring challenges and recommend improvements.
- Support client retention initiatives.
- Identify opportunities to increase client value and strengthen relationships.
- Help improve service processes and customer experience standards.
- Contribute to long-term account growth and stability.
- Required Qualifications
- Bachelor's degree in Business, Marketing, Management, Communications, IT, or a related field. Master’s will added value.
- Minimum 2 years of experience in one or more of the following:
- Customer Success
- Client Success
- Digital Marketing
- Client Servicing
- Customer Support
- BPO / ITES
- SaaS
- Digital Agency Operations
- IT Services
- E-commerce
- Social Media Management
- Excellent spoken and written English communication skills.
- Experience handling multiple client accounts simultaneously.
- Strong organizational and problem-solving abilities.
- Ability to manage priorities in a fast-paced environment.
- Proficiency in business communication and professional reporting.
- Strongly Preferred Experience
- Candidates with experience supporting clients from: United States, United Kingdom, Australia.
- will receive preference.
- Industry experience in the following sectors will be highly advantageous:
- Digital Marketing
- Restaurants
- Food Retail
- Hospitality
- Hotels
- Retail
- E-commerce
- Technology & Tools
- Experience with any of the following will be considered an advantage:
- Microsoft Teams
- Quickbooks
- Zoom
- Google Workspace
- ClickUp
- Trello
- Shopify
- WooCommerce
- AI Productivity Tools (ChatGPT, Microsoft Copilot, Claude etc.)
- Communication Requirements:
- The successful candidate must be able to:
- Conduct client meetings independently in English.
- Write professional emails and reports.
- Communicate confidently with business owners and decision-makers.
- Prepare meeting notes, client updates, and action plans.
- Manage sensitive discussions professionally and diplomatically.
- An English communication assessment may be conducted during the recruitment process.
- Working Hours
- Standard office hours 10:00 am to 06:00 pm with flexibility for international client meetings when required.
- Occasional communication outside local business hours may be necessary based on client time zones.
- Ability to handle urgent client escalations when needed
Educational Requirements
Experience Requirements
- At least 2 years
- The applicants should have experience in the following business area(s): E-commerce, IT Enabled Service, Software Company
Additional Job Requirements
- Age 22 to 35 years
- Only Female
Location
Dhaka (Badda)
Salary Range
Negotiable
Other Benefits
Mobile bill,Weekly 2 holidays
Festival Bonus: 2
Salary Review: Yearly
Lunch Facilities: Full Subsidize
As per Company policy.
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Oct 3, 2026
Company Information
Company Name:
Betafore
Address: House 09, Merulkhola Road, Satarkul, Uttar Badda, Dhaka-1212
