Job Summary
Published On : Sep 8, 2026
No. of Vacancies : 04
Job Type :
Full Time
Job Level :
Experience : At least 3 years
Age : 24 to 28 years
Location : Dhaka (Banani)
Gender : Female
Salary Range:
Negotiable
Application Deadline : Sep 30, 2026
Senior Customer Service Executive
Prescription Point Ltd
No. of Vacancies
04
Job Description / Responsibility
- Prescription Point Ltd. Diagnostic Center is seeking a smart, dynamic, and customer-focused Executive / Sr. Executive – Customer Care to ensure excellent patient service. The selected candidate will handle customer inquiries, appointments, calls, follow-ups, and complaints while coordinating with internal departments to ensure a smooth and positive patient experience.
- Key Responsibilities:
- Welcome and assist patients and attendants with a friendly and professional attitude.
- Handle customer inquiries regarding diagnostic tests, health check-up packages, appointments, reports, and other services.
- Manage incoming and outgoing phone calls and provide accurate information to customers.
- Schedule and coordinate patient appointments with doctors and relevant departments.
- Assist patients with registration, billing, sample collection, report delivery, and other service-related processes.
- Follow up with patients regarding appointments, reports, and service-related issues.
- Receive and address customer complaints professionally and ensure timely resolution.
- Coordinate with the Reception, Laboratory, Doctors, Accounts, and other departments to ensure smooth patient services.
- Maintain proper records of customer inquiries, complaints, feedback, and follow-ups.
- Ensure a positive patient experience and maintain the organization`s service standards.
- Support customer retention and promote relevant diagnostic services and health check-up packages when appropriate.
- Perform any other duties and responsibilities assigned by the management.
Educational Requirements
- Bachelor of Business Administration (BBA)
- Master of Business Administration (MBA)
- Bachelor/Honors
- Bachelor’s degree in any discipline or equivalent work experience.
- Professional Certification/ Training/ Others Training/Certification in Customer Service, Call Center Management, or Patient Care will be an advantage
- Candidates with Healthcare/Diagnostic Center Customer Service Training will be preferred.
Experience Requirements
- 3 to 5 years
- The applicants should have experience in the following business area(s): Diagnostic Centre, Healthcare/Lifestyle product, Hospital
Additional Job Requirements
- Age 24 to 28 years
- Only Female
- Experience in healthcare, hospital, diagnostic center, medical service, or medical tourism will be an added advantage.
- Strong leadership, team management, and interpersonal skills.
- Strong follow-up, persuasion, negotiation, and problem-solving skills.
- Professional attitude with strong customer-service orientation.
- Excellent communication and interpersonal skills.
- Strong customer service and patient-handling skills.
- Good command of Bangla and English, both written and spoken.
- Pleasant personality, smart appearance, and professional attitude.
- Good computer literacy, including MS Word, Excel, and email communication.
- Ability to handle multiple tasks and work effectively under pressure.
- Strong problem-solving and complaint-handling abilities.
- Ability to work as part of a team and maintain positive relationships with patients and colleagues.
- Punctual, responsible, disciplined, and committed to providing quality patient service.
- Candidates with experience in diagnostic centers, hospitals, or healthcare organizations will be given preference.
- Proficiency in MS Office and customer communication tools is desirable.
- Additional training in Communication Skills, Patient Handling, or Service Excellence will be considered an added advantage.
- Candidates with relevant healthcare service experience will receive preference.
Location
Dhaka (Banani)
Salary Range
Negotiable
Other Benefits
Medical allowance,Performance bonus
Lunch Facilities: Partially Subsidize
Salary Review: Yearly
Festival Bonus: 2
Smart Salary Package
Lunch Facility
Career Growth Opportunities
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Sep 30, 2026
Company Information
Company Name:
Prescription Point Ltd
Address: House 105, Road 12, Block E, Banani, Dhaka 1213
