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Category : Security / Support Service

Job Summary

Published On : Sep 12, 2026
Job Type : Full Time
Job Level :
Location : Dhaka (Uttara)
Salary Range:
Negotiable
Application Deadline : Oct 9, 2026

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Executive / Senior Executive - Team Leader

Impel Service & Solutions Limited

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Job Description / Responsibility

1. Team Management
Supervise and motivate agents to meet daily targets.
Manage shift schedules, attendance, and daily briefings.
2. Performance & Quality
Monitor KPIs (AHT, CSAT, FCR, Quality) and ensure process compliance.
Conduct call audits, provide feedback and implement improvement plans.
3. Training & Development
Coach team members and support new hire onboarding.
Share updates and ensure process knowledge is current.
4. Reporting & Communication
Prepare performance reports and escalate issues when needed.
Act as a communication bridge between team and management.
5. Customer Experience & Improvement
Handle escalated cases and ensure excellent customer service.
Suggest process improvements and encourage team feedback.

Educational Requirements

Additional Job Requirements

Location

Dhaka (Uttara)

Salary Range

Negotiable

Other Benefits

Yearly 02 Festival Bonus & Other Benefits will be given as per company policy.

Job Source

Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

Application Deadline : Oct 9, 2026

Company Information

Company Name: Impel Service & Solutions Limited
Address: Corporate Address: House: 63, Road: 07, Sector: 04, Uttara, Dhaka 1230
Web: https://www.issl.com.bd/

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