Job Summary
Published On : Sep 12, 2026
No. of Vacancies : 02
Job Type :
Full Time
Job Level :
Experience : At least 1 year
Age : At least 35 years
Location : Dhaka, Dhaka (Mirpur 1)
Gender : Male
Salary Range:
Tk. 15000 - 18000
Application Deadline : Oct 6, 2026
Customer Support Executive
AccessHub
No. of Vacancies
02
Job Description / Responsibility
- AccessHub Team is a fast-growing digital service and solutions provider seeking an experienced and dedicated Customer Support Executive to manage our 100% international clientele. The ideal candidate must possess excellent English communication skills, solid computer literacy, and hands-on familiarity with digital assets, web tools, and social media platforms. Flexibility to work mandatory night shifts and rotational roster schedules is strictly required.
- Key Responsibilities:
- Deliver prompt, professional, and empathetic customer support via live chat, email, and ticketing channels to international buyers.
- Provide technical assistance, onboarding guidance, and troubleshooting for digital products, subscriptions, and online services offered by AccessHub Team.
- Efficiently navigate and manage operations across digital platforms such as Meta (Facebook), Reddit, LinkedIn, X, and related services.
- Verify transaction details, track order statuses, and accurately fulfill user credentials with high precision and confidentiality.
- Diagnose customer issues, handle complaints calmly, resolve complex inquiries independently, and escalate critical issues when needed.
- Strictly adhere to scheduled Night Shifts and rotating roster schedules to ensure uninterrupted 24/7 client coverage.
- Maintain high customer satisfaction metrics by ensuring fast first-response times and professional written etiquette.
Educational Requirements
- Masters
- Bachelor/Honors
- Professional English Communication / Business Writing
- Customer Care / BPO Training
- Digital Marketing / Social Media Management (Meta, Reddit, LinkedIn)
- Basic Computer Applications & IT Support Certification (Preferred)
Experience Requirements
- 1 to 5 years
- The applicants should have experience in the following business area(s): IT Enabled Service
- Freshers are also encouraged to apply.
Additional Job Requirements
- Age At least 35 years
- Only Male
- Language: Must have exceptional written and spoken
- English skills to interact smoothly with 100% international clients.Shift
- Flexibility: Must be comfortable and willing to work in mandatory Night Shifts and rotating roster schedules.
- Digital Platform Knowledge: Hands-on understanding of social media platforms and digital accounts (Meta/Facebook, Reddit, LinkedIn, X, etc.).
- Tech Savvy: Good computer literacy, fast typing speed, and comfortable navigating web-based tools.
- Age & Maturity: Male candidates aged 35+ with patience, high accountability, and strong problem-solving skills are preferred.
Location
Dhaka, Dhaka (Mirpur 1)
Salary Range
Tk. 15000 - 18000
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Oct 6, 2026
Company Information
Company Name:
AccessHub
Address: Dhaka, Dhaka (Mirpur 1)
