Job Summary
Published On : Sep 19, 2026
No. of Vacancies : 02
Job Type :
Full Time
Job Level :
Age : 24 to 32 years
Location : Dhaka (Mohammadpur)
Salary Range:
Negotiable
Application Deadline : Oct 9, 2026
Technical Customer Support Engineer
XeonBD
No. of Vacancies
02
Job Description / Responsibility
- Role Overview
- XeonBD is looking for a Technical Customer Support Engineer to be the first point of contact for our customers. In this role, you will provide high-quality technical support, troubleshoot hosting and infrastructure-related issues, and ensure a smooth and reliable customer experience.
- You will work with a dynamic technical team where your problem-solving skills and technical knowledge will directly contribute to service excellence and customer satisfaction.
- Work Schedule (Rotational Shift System)
- Morning Shift: 08:00 AM – 04:00 PM (On-site)
- Day Shift: 10:00 AM – 06:00 PM (On-site)
- Evening Shift: 06:00 PM – 02:00 AM (Work From Home)
- Night Shift: 12:00 AM – 08:00 AM (Work From Home)
- Key Responsibilities
- Provide prompt and professional support via live chat, ticketing system, and phone
- Manage and resolve customer support requests from start to completion
- Troubleshoot issues related to web hosting, DNS, servers, OS, and applications
- Install, configure, and maintain operating systems and software
- Monitor system performance and respond to alerts and incidents
- Perform routine maintenance and ensure system stability
- Collaborate with internal teams to improve service quality and processes
- Assist in documentation, reporting, and technical knowledge sharing
Educational Requirements
- Bachelor of Science (BSc) in Computer Science & Engineering, Electrical & Electronic Engineering
- Diploma in Computer
Additional Job Requirements
- Age 24 to 32 years
- Strong analytical and troubleshooting skills.
- Experience in customer support or technical helpdesk roles is preferred.
- Basic understanding of web hosting, DNS, and IT infrastructure is a plus.
- Excellent communication skills with a focus on customer satisfaction.
- Ability to work independently and in a team, across multiple shifts.
Location
Dhaka (Mohammadpur)
Salary Range
Negotiable
Other Benefits
T/A,Mobile bill
Salary Review: Yearly
Receive a competitive salary, annual performance reviews, and benefits including: Transportation allowance Mobile phone bill reimbursement Training and career development opportunities
Why Join XeonBD? Work with a leading cloud and hosting provider in Bangladesh Be part of a fast-paced, innovative, and collaborative environment Gain hands-on experience with real-world infrastructure and hosting systems Enjoy a hybrid work structure (office + remote flexibility) Strong opportunities for career growth in technical support and system administration
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Oct 9, 2026
Company Information
Company Name:
XeonBD
Address: Suite 2A, House 231, Road 06, Mohammadi Housing Limited, Mohammadpur, Dhaka- 1207
Web:
https://www.xeonbd.com/
