Job Summary
Published On : Sep 24, 2026
Job Type :
Full Time
Job Level :
Experience : At least 12 year
Location : Dhaka
Salary Range:
Negotiable
Application Deadline : Oct 16, 2026
AGM / Manager - Credit Realization & Customer Service
A Reputed Real Estate Company
Job Description / Responsibility
- Supervise and guide the credit realization team to meet or exceed collection targets.
- Allocate tasks, monitor progress, and provide necessary training/guidelines to enhance team efficiency.
- Conduct regular team meetings to review progress, address challenges, and share updates.
- Assist to set team’s collection target align with organization business goal.
- Assist to develop and implement strategies, polies for the timely recovery of dues from customers and make the operation smooth & transparent.
- Negotiate with customers to establish payment plans where necessary.
- Build and maintain strong relationships with clients to ensure smooth credit recovery.
- Prepare and present regular reports on credit recovery performance and outstanding accounts.
- Analyze payment patterns and identify trends to optimize the realization process.
- Recommend policy changes based on insights from credit recovery data.
- Coordinate with sales, finance, and legal teams to streamline credit realization processes.
- Lead, guide, and manage the customer service team to deliver exceptional client support.
- Set clear performance goals, conduct regular evaluations, and provide constructive feedback.
- Act as the primary point of contact for escalated customer issues and ensure timely resolution.
- Build and maintain strong relationships with clients to foster trust and loyalty.
- Monitor customer satisfaction and implement improvements to enhance client experience.
- Assist to develop, implement and maintain customer service policies, processes, and standards.
- Analyze customer feedback and provide insights to head of department, senior management for strategic decision-making.
- Prepare regular reports on team performance, customer satisfaction.
Educational Requirements
- Bachelor of Business Administration (BBA)
- Master of Business Administration (MBA)
Experience Requirements
- At least 12 years
- The applicants should have experience in the following business area(s): Real Estate, Group of Companies
Additional Job Requirements
- Strong leadership and people management skills.
- Excellent negotiation and conflict resolution abilities.
- Analytical thinking and problem-solving skills.
- High proficiency in financial analysis and reporting.
- Strong understanding of credit management process.
- Computer skill such as MS-Office and familiar with ERM.
Location
Dhaka
Salary Range
Negotiable
Other Benefits
Weekly 2 holidays,
Attractive Incentive
Mobile bill,
Festival Bonus: 2
Leave Encashment,
T/A, D/A
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Oct 16, 2026
Company Information
Company Name:
A Reputed Real Estate Company
Address: Dhaka
